Safety Model Operations Team Lead

Responsibilities
About the team & role

In Safety Model Operations, we establish internal and external communication mechanisms to solve cross-departmental communication problems to improve communication efficiency. The team is responsible for standardising the project management process, including requirement management, quality management, efficiency management, manpower management, etc. to improve project management efficiency.

The successful candidate must be capable of taking ownership of multiple projects at all stages of their life cycle. Working with cross-departmental teams to identify the needs of our various projects, anticipate pain points, and bring a solution-driven mindset to each task. They will be comfortable navigating ambiguous situations, and be able to set clear achievable goals for themselves & our teams.

Responsibilities:

• Grow the QA team and oversee their day-to-day management.

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

• Responsible for localizing working processes and strategies, managing the labeling projects with the Quality Analysts and providing the labeling results in line with expectations.

• Provide efficient and timely data through performance management practices, and deliver reports to business teams when required.

• Be solution driven with regional and global strategy in mind, and be proactive in delivering these solutions.

• Excellent communication skills, leading diverse teams, and facilitating an atmosphere of communication & collaboration.

• Conduct interviews & other hiring process duties to successfully grow out teams with qualified & capable people.

Qualifications
Minimum Qualifications:

• Bachelor's degree and above or equivalent working experience in a short video product user industry.

• At least 1-year of Leadership experience in trust and safety or policy in a major tech or media company.

• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.

• A fast learner who has the ability to embrace a fast-paced working environment.

• Strong communication, interpersonal, and presentation skills.

• Comfortable reporting to, or collaborating with, all levels of management and broader stakeholders.

Preferred Qualifications:

• Display a broad understanding of our business needs, and strategic thinking skills.

• Have a demonstrated ability to make good decisions in complex situations. Experience using data to make decisions.

• Familiar with machine learning and content understanding.

• A passion for helping others to grow, and a willingness to step beyond your comfort zone.

• An understanding of tools such as the Working Hours tool, and Data Power is an advantage.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​