Head of Operations

5 days ago


Bangkok, Bangkok, Thailand Dragonfly360 Full time

Role OverviewThe Head of Operations leads day-to-day operations at Dragonfly, ensuring smooth execution across programs, events, and partnerships. This role builds strong operational systems, managesbudgets, leads teams, and supports business growth through effective delivery.Key Responsibilities:Operations & Delivery• Oversee all operational functions across Dragonfly• Plan and deliver events, activations, and initiatives end-to-end• Create and improve SOPs, timelines, and workflows• Manage vendors, suppliers, and external partnersCommercial & Growth Support:• Support revenue and partnership initiatives through strong execution• Identify operational opportunities to improve margins and efficiency• Work closely with leadership on strategic initiativesFinancial & Budget Management:• Manage budgets, forecasts, and financial planning• Track costs, P&Ls;, and ensure projects stay on budget• Coordinate with finance on reporting, invoicing, and cash flowLeadership & Performance:• Lead and inspire teams to deliver agreed KPIs• Set clear goals, accountability, and performance metrics• Build a high-performance, collaborative team cultureKey Requirements• Senior experience in operations leadership• Strong event management background• Knowledge of budgeting, finance, and cost control• Proven ability to lead teams and deliver KPIs• Highly organised, proactive, and execution-focuse



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