Senior Delivery Practice Manager

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support customers in their adoption of AWS Cloud solutions. DPMs help Customers make decisions to meet their technical and business objectives by providing best practices, owning delivery of customer engagements, and building and managing high performing specialist service lines. The role includes all aspects of sales support, people management, business operations, relationship development, delivery oversight and program management.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

A DPM focuses on: 1) leading an ASEAN Service Line team of direct reports of AWS Application Engineering specialists, managing their project allocation, and career development to grow the team in strategic technology domains; 2) working closely with their in-country sales counterparts to sell and deliver application engineering projects for our customers; and 3) acting as the local in-country delivery executive sponsor, owning the delivery for our largest and most complex engagements.

DPM candidates come with hands-on experience planning and executing complex application engineering engagements, architecting and implementing complex Cloud Native platforms, providing consultancy, coupled with cross-industry business acumen, to guide and own the delivery of ProServe engagements.

Key job responsibilities

• Influences and leads customer experience and migration & modernization engagements from sales through delivery to produce high quality, scalable outcomes.
• Develops, manages and maintains relationships with customers, partners, key stakeholders.
• Hires and develops builders capable of driving orchestrated adoption and execution of strategy, operations, and process design on behalf of the customer.
• Influences, negotiates and achieves results through others who are not direct reports.
• Invests in new market segments and establishes and matures cross-functional initiatives that contribute to continuous improvement and accelerated growth across new areas and migration & modernization specialty practices.
• Influences and leads the production of frameworks, methods, and best practices, that deliver prescriptive guidance to customers across areas and practices.
• Influences the creation and implementation of scalable mechanisms that improve quality, productivity and efficiency across the organization.
• Enables and leads teams to effectively prioritize, develop and deliver new and reusable assets that differentiate the AWS portfolio in migration & modernization.
• Develops and executes the operational plan to achieve go-to-market financial and operational targets across customers, partners, and employees for the area, industry and/or specialty practice that s/he leads.
• Leads team to provide adequate data into agreed set of business tools and processes.
• Enables regular visibility of the performance level versus the plan.
• Establishes and executes strong control and governance that drives operational excellence.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

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Mentorship and Career Growth

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• Experience in influencing C-level leadership, business and technical stakeholders, and peer groups, while driving enterprise-scale portfolios or programs in large organizations.
• Highly strategic and analytical, possessing 15+ years of relevant experience in solving business, product, and technical challenges.
• 5+ years of direct people management experience, leading high-performing service line teams including business operations and financial management.
• 10+ years of hands-on experience in IT systems and infrastructure architecture, application architecture, software development, databases, and networking supporting Fortune 500 companies across multiple industries and geographies.
• Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.

• IT Professional Services or Consulting practice leadership as a manager; team size 25+ with related goals/KPI's, focused on technologies involving sales, delivery, partner management, and people development.
• Hands-on experience using automation tools to migrate workloads from on-premises datacentres to the public Cloud.
• Hands-on architecting and building applications using Container and Serverless technologies.
• Experience modernizing legacy monolithic applications to microservices.
• Strong practical Linux and Windows-based systems administration skills in a Cloud or Virtualized environment.
• Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets; Enterprise IT management frameworks (e.g. COBIT, ITIL).
• AWS certifications, AWS engagement delivery experience or other public cloud certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.