Product Trainer

Responsibilities

• Conduct in-person or virtual training sessions for employees, customers, and partners.
• Utilize various training methods and materials, such as presentations, workshops, and hands-on exercises, to ensure effective learning.
• Develop and update training materials, including presentations, manuals, and online resources, to reflect product updates and changes.
• Work closely with the marketing and product teams to ensure training content aligns with the latest product messaging and positioning.
• Collaborate with product managers, subject matter experts, and other stakeholders to identify training needs and objectives.
• Design and develop engaging and effective training programs that cover product knowledge, features, and best practices.
• Stay current with product updates, enhancements, and industry trends to maintain a deep understanding of our offerings.
• Act as a go-to resource for product-related queries and support team members in addressing customer inquiries.
• Collect feedback from training participants to continuously improve training programs.
• Evaluate the effectiveness of training initiatives and make recommendations for enhancements.

Qualifications

• Bachelor's degree in a relevant field.
• Proven experience as a Product Trainer or in a similar role.
• Strong understanding of the product and the ability to convey complex concepts in a clear and understandable manner.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with e-learning platforms and tools.
• Must be able to drive and willing to travel to other provinces