Senior Specialist

Discover a Home for Your Talents

Arçelik Hitachi Home Appliances is a global lifestyle solutions company formed through a strategic partnership between Arçelik and Hitachi Global Life Solutions, Inc., a subsidiary of Hitachi, a Japanese multinational conglomerate founded in 1910. The joint venture globally manufactures, distributes, and provides after-sales services for Hitachi branded home appliances, including refrigerators, washing machines, and vacuum cleaners, excluding the Japanese market.

Within our community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.

Apply Now and Be Part of Our Journey to Inspire Sustainable Lives in Every Home

What awaits you in this role?

We are looking for a passionate Senior Specialist - Field Service & Quality Coordination - who will join our team in the Customer Care Team, Operations Department.

• Monitoring and Analyze KPIs globally to indicate good performances and including provide consistent service to customers.
• Functioning as a bridge between the subsidiaries/direct customers and factories globally to promote continuous quality improvement and drive a countermeasure to the market.
• Timely analysis of the quality issue in the regional viewpoint to feedback related team for further proceed.
• Controlling, analyzing and approving warranty expense and service expense budget of Arçelik Hitachi sales companies with the consensus of related business head.
• Act as a solution partner consulting for highlighting, filtering, prioritizing and tracking included any technical problem the subsidiaries/direct customers' information making regular meetings with subsidiaries & factories.
• Supporting and managing a process for ensure providing sufficiency technical documentation to the field from different plants.
• Creating guidelines and standards for processes to enable an effective and lean operation across markets.
• Improving and managing all defined actions in global after sales service organizations of sales companies.
• Ensure effective usage of communication channels in the process, collaborate with all subsidiaries and ability to build cross-functional relationships.
• Developing service training strategies and policies in term of Field service & quality.
• Maintaining systems are in use for dealing with product quality problems and improvements from sales companies.
• Day to day communication with service team of Arçelik Hitachi sales companies, supporting them to resolve issues or improve operation furthermore.

The position is an onsite position based in Sathorn, Thailand.

How do we describe a perfect match?

• Bachelor's degree or higher in any related field
• Minimum 5 years' experience with Customer quality, after-sales service quality support and being able to handle technical documents or market feedback processes is a plus
• Having an engineering background is preferable
• Knowledge to know more about technical information, field service management, and customer experience development management
• Strong communication skills, logical thinking
• Self-Motivated and positive attitude
• Excellent verbal and written skills in English, Japanese is plus

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, Gender, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.