MICE Coordinator

Aurora Travel & DMC, founded in 2003, is one of the leading DMCs in Southeast Asia. With a commitment to stable growth, we offer our clients not only enchanting journeys through Indochina but also the opportunity to contribute to community support and environmental stewardship.

We are seeking an experienced MICE Coordinator who is eager to join our team in Thailand.

KEY RESPONSIBILITIES

• Coordinate and manage all aspects of MICE programs in Thailand from inception to completion, in collaboration with the MICE Expert.
• Source, negotiate, and book venues, hotels, conference facilities, transportation, and other services with suppliers.
• Coordinate with venues and suppliers to ensure all technical requirements, catering, audiovisual equipment, and special arrangements are confirmed.
• Conduct site inspections and accompany clients on familiarization trips when required.
• Oversee on-site event coordination to ensure seamless execution of all MICE activities.
• Supervise ground staff, tour guides, and suppliers during events to maintain service standards, including handling real-time problem-solving and adjustments to ensure client satisfaction.
• Serve as the primary point of contact for MICE clients throughout the planning and execution phases.
• Conduct post-event debriefs and collect client feedback to maintain quality control and continuous improvement.
• Coordinate with the Accounting team to ensure correct invoices and payments to suppliers..
• Maintain accurate records of bookings, contracts, and event documentation.
• Monitor budgets and costs to ensure profitability while meeting client expectations.
• Coordinate with other departments including Sales, Operations, and Accounting to ensure smooth service delivery.
• Performs other related duties as assigned by the MICE Expert.

Qualifications

• Legally eligible to work in Thailand
• Minimum of 2 years of experience in handling MICE groups
• Knowledge of one of these languages (Spanish, Portuguese, Italian, or French) is a big PLUS.
• Good written and spoken English and Thai.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize daily workload.
• Thorough understanding of MS Office (Excel, Word, PowerPoint).
• Ability to work under pressure with high flexibility.