MS Dynamics CRM Product Owner

2 weeks ago

Bangkok, Bangkok, Thailand SoftNice UG Full time ฿900,000 - ฿1,200,000 per year

Note-  We need expertise in MS Dynamics CRM, specifically in areas such as Sales, Marketing, Customer Service, CDD Onboarding, and Case Management

Job Description
:

  • Dynamics 365 Certified Consultant, having worked as Business Analyst
  • Good experience in CRM within leading Banking organization
  • Define and communicate the product vision and stakeholder alignment. Translate business goals into a clear vision and roadmap, continuously engage stakeholders and the development team, and make decisions to keep the product on track toward desired outcomes.
  • Prioritize and manage the product backlog. Ensure backlog items are clearly defined, ordered by value and risk, and ready for development. Make trade-off decisions to maximize product value and adjust priorities based on feedback and changing business needs.
  • Dynamics 365 Certified Consultant, having worked as Business Analyst
  • Good experience in CRM within leading Banking organization
  • Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM
  • Expert in writing User stories with elaborate definition of done
  • Conducting GAP analyses to determine difference between application and business processes
  • Providing a demonstration of software and solution to prospects or at customer events
  • Gathering system and software requirements and documentation of Product backlog/ User stories
  • Creating documentation to define workflow and requirements
  • Identifying creative solutions for processes that aren't fully accomplished by standard Dynamics CRM processing
  • Working with the client to understand legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM.
  • Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products
  • Developing end user training documentation
  • Training users in a hands‐on methodology
  • Providing on‐going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
  • Maintaining and expanding client relationships through delivery of high-quality services
  • Provide expert advice on the CRM Dynamics supported features and Banking domain
  • Ability to work efficiently with offshore Agile team members
  • Ability to share knowledge and train lower level staff
  • Ability to communicate effectively, both orally and in writing.
  • Desire to learn and grow
  • Should be flexible and adaptable to work under tight timelines

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