LMD (Last-Mile Delivery)
2 weeks ago
Job description
- Define, monitor, and report on performance KPIs such as on-time delivery rate, cost per delivery, first-appointment success.
- Prepare dashboards, reports, and presentation materials for internal management, client meetings, and corporate headquarters
- Manage staffing, train, optimize workforce based on volume forecasts
- Oversee and maintain a pool of delivery vendor partners
- Conduct regular vendor/customer meetings, performance reviews, and ensure accountability for SLAs
- Produce meeting materials and reports for both client firms and corporate HQ, communicate delivery status, risks, proposals, and mitigations
- Lead settlement, invoicing, cost reconciliation, month-end closing, and financial issue resolution and reporting
- Oversee daily delivery operations: route planning, real-time monitoring, resolving delays, handling exceptions and incidents
Qualifications & Requirements
- Bachelor's degree in logistics, supply chain management, engineering, business, or related field (preferred)
- 2-5 years of hands-on experience in last-mile delivery/e-commerce operations
- Strong analytical skills, ability to interpret data and derive insights
- Excellent problem-solving skills, decision-making, and crisis management
- Strong communication skills, and driving process change and continuous improvement
- Candidates have full working rights for Thailand.
- Thai & Business English language skill (oral and written) is required.
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