Head of Delivery

Responsibilities:

• Define and execute the overall delivery strategy for Finance & Banking projects.
• Lead cross-functional teams to ensure timely, high-quality delivery of client solutions.
• Establish governance frameworks, processes, and best practices across delivery operations.
• Oversee the end-to-end delivery of complex digital transformation, banking platforms, and core system integration projects.
• Ensure adherence to budget, timelines, compliance standards, and regulatory requirements
• Drive excellence in delivery management, risk mitigation, and issue resolution.
• Act as the primary delivery partner for senior client stakeholders, building trust and long-term relationships.
• Collaborate with business, technology, and operations leaders to align delivery with client objectives.
• Manage escalations and ensure customer satisfaction through proactive communication and solutioning.
• Build, mentor, and manage delivery teams with a focus on high performance and continuous improvement.
• Develop talent and create succession pipelines for leadership roles within the delivery function.
• Foster a culture of accountability, collaboration, and innovation.
• Monitor and report on delivery metrics (KPIs, SLAs, financials).
• Optimize resource allocation and delivery models (onsite, offshore, hybrid).
• Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.

Qualifications:

• Bachelor's or master's degree in business, Computer Science, Finance, or related field.
• 15+ years of experience in IT delivery management, consulting, or program leadership, with at least 7 years in Finance & Banking.
• Proven track record of leading large-scale digital transformation programs in core banking, payments, regulatory compliance, or financial platforms.
• Strong knowledge of financial services industry standards, processes, and regulatory frameworks.
• Experience working with Agile, DevOps, and modern delivery methodologies.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to manage P&L, budgets, and large delivery organizations.