พนักงานประชาสัมพันธ์

1 week ago

Chiang Mai, Chiang Mai, Thailand Shane hotel Full time ฿250,000 - ฿500,000 per year

About the role

Shane Hotel is seeking a talented Guest Services Agent to join our team in Chiang Mai, Thailand. As a Guest Services Agent, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel. This is a full-time position, offering a dynamic and rewarding work environment.

What you'll be doing

  1. Greeting and welcoming guests upon arrival, ensuring a positive first impression
  2. Registering guests, managing check-in and check-out procedures efficiently
  3. Responding to guest inquiries and requests in a courteous and timely manner
  4. Handling guest complaints and concerns with empathy and professionalism
  5. Providing information about hotel amenities, local attractions, and transportation options
  6. Assisting with luggage handling and other guest services as needed
  7. Maintaining a clean and organised front desk area
  8. Collaborating with other hotel departments to ensure a seamless guest experience

What we're looking for

  1. Previous experience in a customer service or hospitality role
  2. Strong communication skills in both English and Thai
  3. Excellent problem-solving and decision-making abilities
  4. Attention to detail and the ability to work in a fast-paced environment
  5. Friendly, professional, and customer-oriented personality
  6. Flexibility to work various shifts, including weekends and holidays

What we offer

At Shane Hotel, we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes:

  1. Competitive salary and performance-based bonuses
  2. Opportunities for career development and advancement
  3. Comprehensive health insurance and wellness programs
  4. Discounts on hotel stays and dining at our restaurants
  5. Team-building activities and social events
  6. Supportive and collaborative work culture

About us

Shane Hotel is a leading hospitality brand in Chiang Mai, offering a unique and authentic Thai experience to our guests. Established in 1995, we have a proven track record of excellence in service and guest satisfaction. Our team of dedicated professionals is committed to delivering exceptional experiences and creating lasting memories for our guests.

If you are passionate about hospitality and eager to contribute to our success, we encourage you to apply now