Officer, Quality Assurance Performance

Job Description

OVERVIEW: 

• Location: Don Mueang, Bangkok

• Department:     Ops QA

• Entity: Thai AirAsia

• Status: Full-time

YOUR ROLE AS AN OFFICER, QUALITY ASSURANCE PERFORMANCE

In this role, you will directly support the Lead Auditor Manager by handling end-to-end audit administration and data management. Your primary responsibilities include issuing formal audit notices covering scope, schedules, and logistics at least 30 days in advance. Additionally, you will be responsible for the lifecycle of audit data: monitoring and collecting information to produce documented findings and formal reports.

WHAT YOU'LL CHAMPION:

• Monitor and update the audit calendar in conjunction with the Quality Assurance for yearly/monthly/weekly schedules to meet operational requirements and ensure accurate statistics are captured in the database.

• Focus and follow the associated Audit/Inspection and Non-Conformity Reports and verify Corrective and Preventive Actions.

• Coordinate with the Quality Assurance Manager concerning the ongoing development of the Quality System, Quality Assurance procedures, and associated documentation.

• Keep all Quality Assurance, Audit, and Inspection records.

• Inform planning personnel or the department of any change and update the department's records accordingly.

• Submit yearly reports of audit status and findings.

• Conduct any other duties as and when required by the Corporate Quality Assurance Manager.

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WHO YOU ARE:

• Bachelor's Degree in any related field.

• At least 2 years of experience in airline operations will be an advantage.

• Having a background in the aviation industry and airline operations knowledge is a plus

• Good command of English.

• Proficient in computer literacy; MS Office & G-suite.

• Have excellent leadership and interpersonal skills.

• Strong organizational, planning, and administrative skills.

WHERE YOU'LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

As an Officer, Quality Assurance Performance, you will move from conducting routine audits to becoming a Senior QA Officer, where you lead complex investigations and mentor junior staff on Root Cause Analysis (RCA). Moreover, stepping to the Manager level, you will oversee the entire Quality Management System (QMS), manage relationships with civil aviation authorities, and use data analytics to predict safety trends before they become incidents.

WHAT YOU'LL ENJOY:

•   Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangements, and health and fitness amenities.

•  Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 

•  Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.

• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 

• A unique Allstar culture like no other 

OUR HIRING PROCESS:

• Application Review and Skills Match

• Assessment

• Interviews

• Background Verification

• Offer Process

GET TO KNOW AIRASIA :

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard. 

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