Senior Field Technician

GoAsia Talent is a premier APAC Talent Consultancy. We are excited to partner with a leading payment, point of sale, automation and asset management solutions provider in their search for a Senior Field Technician.

ROLE OVERVIEW

The Senior Field Technician specializes in the installation, configuration, and support of POS systems at client locations. This role involves onsite technical support, system setup, troubleshooting, and working closely with clients to ensure smooth implementation of hardware and software solutions. responsible for planning, coordinating, and overseeing the rollout of software, systems, products, or services across an organization or to clients. This role ensures that deployments are delivered on time, meet quality standards, and are aligned with business objectives, while minimizing risk and disruption.

WHAT YOU WILL DO: 

This position involves being part of the operating team. Responsibilities include: 

• Perform onsite installation, setup, and configuration of POS systems (hardware and software). 
• Lead and supervise junior technicians during installation projects. 
• Troubleshoot and resolve technical issues related to POS terminals, peripherals, network connectivity, and payment systems.
• Coordinate with project managers, vendors, and clients to ensure timely and accurate deployment.
• Conduct system testing and verification after installation.
• Provide user training and basic operational support for end-users.
• Maintain detailed documentation of installations, configurations, and support activities.
• Ensure compliance with company standards and customer requirements.
• Travel to client sites as required, including outside regular business hours when necessary.

WHAT WE'RE LOOKING FOR:

• Experience with retail or hospitality POS solutions. 
• Certifications in networking or systems support (e.g., CompTIA, Cisco, Microsoft) are a plus. 
• Customer service mindset and ability to explain technical concepts clearly.
• Diploma or bachelor's degree in IT, Computer Engineering, or related field. 
• Minimum 3–5 years of experience in POS system installation or field service technician roles. 
• Strong understanding of hardware (e.g., POS terminals, printers, scanners, cash drawers). 
• Basic to intermediate networking knowledge (TCP/IP, routers, switches, cabling). 
• Familiarity with operating systems such as Windows.
• Good problem-solving and communication skills
• Ability to work independently and under pressure.
• Willingness to travel frequently to various locations.

BEHAVIOURAL COMPETENCIES:

• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. 
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people. 
• Innovation – Generates original ideas, identifies ways to improve processes and takes responsibility for improvements or solving problems. 
• Drives results – Ability to focus on important issues, regularly refocuses on results, demonstrates a drive to exceed performance target. 
• Business Insight – Applying knowledge of business and the marketplace to advance the organizations goals. 
• Decision Quality – Makes good and timely decisions that keep the organization moving forward. 
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. 
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies. 
• Action Orientated – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Plans & Aligns – planning and prioritizing work to meet commitments aligned with organizational goals.

• Work in a company with a solid track record of performance
• Attractive Salary & Benefits
• A role that offers a breadth of learning opportunities