Japanese Coordinator

6 days ago


Bangkok, Bangkok, Thailand Berlitz Bangkok Ltd. Full time

Qualifications

  • Bachelor's degree in any field
  • Thai or Japanese nationality
  • Japanese language proficiency: JLPT N2 or above
  • Good English communication skills (TOEIC 750+ is a plus)
  • Strong consultation and customer service mindset
  • Good selling skills and ability to build rapport with customers
  • Strong problem-solving and negotiation skills
  • Must be able to work on-site at our Sukhumvit, Bangkok Language Center
  • Able to work shifts and weekends (5-day working schedule)
  • Able to handle multiple tasks and work well as a team player
  • Good organizational and analytical skills
  • Computer literacy (Word, Excel, PowerPoint, etc.)

Job Description

You shall report directly to the Language Center Director (LCD). Your essential duties and responsibilities as follows:

CUSTOMER ACQUISITION ACTIVITIES

  • Handles initial inquiries
  • Supports and tracks local marketing activities and promotional events
  • Conducts sales activities through enrollment
  • Forms and manages groups
  • Follows up on unconverted inquiries and inactive customers

CUSTOMER RETENTION ACTIVITIES

  • Maintains positive customer relations and ensures customer satisfaction
  • Conducts customer orientations
  • Ensure optimal Language Center appearance
  • Encourages customer re-enrollments
  • Schedules lessons for customers and instructors
  • Schedules and conducts student consultations and counseling

OPERATIONS

  • Enters and manages customer information in LCMS
  • Prepares invoices, collects customer payments and handles other accounting activities
  • Prepares reports and required documents
  • Manages material inventory
  • Maintains correspondence with customers

ADDITIONAL RESPONSIBILITIES

  • Handles filing
  • Orders various supplies
  • Offers customers food and beverages (for specific situations)
  • Develops local marketing activities
  • Carries out additional responsibilities to support the Language Center as assigned by Language Center Director (LCD)


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