Technical Support Engineer
2 days ago
Who We Are
Join our award-winning, world-class fintech startup building innovative fund accounting and investment solutions used by global clients. As a System Analyst, you'll play a pivotal role in supporting mission-critical platforms, solving complex issues, and shaping how we scale our products. This is a rare opportunity to grow your career in a collaborative, high-impact environment where your ideas and ownership truly matter.
What You'll Do
- Troubleshoot and resolve customer issues across channels with precision, clarity, and empathy.
- Collaborate with developers to investigate, escalate, and follow through on technical problems.
- Proactively log, tag, and track issues—identifying root causes and documenting solutions.
- Provide configuration guidance and best practices to both internal teams and clients.
- Join client meetings to clarify technical setups, cloud, and security concerns.
- Maintain clear and up-to-date documentation, including setup guides, troubleshooting tips, and compliance materials.
- Contribute ideas to improve team workflows, reduce manual steps, and automate where possible.
Must-Have Skills
- Strong analytical thinking and problem-solving abilities
- Comfortable reading and debugging code (C# and JavaScript is a plus)
- Proficient in writing SQL queries and using document-based databases (e.g., MongoDB)
- Able to script and automate using tools like Python or similar
- Excellent written communication and documentation skills
Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, or a related in tech field
- Strong command of English in both verbal and written communication; international program or bilingual background is a plus
- Experience in a system analyst, technical support, or client-facing engineering role
- Experience working with ERP, accounting platforms, or financial products is a strong plus
Location:
True digital Park (Hybrid working, WFH 3 days)
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