Passenger Service Manager

2 weeks ago

Samut Prakan, Samut Prakan, Thailand SKY ICT PUBLIC COMPANY LIMITED Full time

Supervise daily passenger service operations to ensure smooth, efficient, and high-quality service delivery across all touchpoints.

Develop and implement service improvement strategies to enhance passenger satisfaction and deliver a seamless travel experience.

Monitor and analyze customer feedback, service KPIs, and complaints to identify trends, drive improvements, and maintain high service standards.

Establish and maintain quality management system, conducting regular inspections or audits to ensure compliance with company policies and service standards

Coordinate with cross-functional departments, airline clients, airport authorities (e.g. AOT), and external partners to ensure cohesive service delivery and alignment with organizational goals.

Establish and maintain quality management system and oversee compliance with SOPs, SLAs, and customer requirements.

Lead the passenger service team by coaching, evaluating performance, and fostering a high-performance and service-minded culture.

Oversee the Service Training Academy and ensure the development and execution of scalable training programs that align with operational and business objectives.

Manage manpower planning, scheduling, and team deployment based on traffic forecasts and operational demands.

10.    Handle escalated service issues and ensure a structured complaint resolution process is in place.

11.    Maintain and regularly update SOPs, service manuals, procedures and work instruction, and compliance documentation to ensure operational consistency and readiness.

12.    Promote innovation in service delivery by identifying and applying digital tools, automation, or process improvements to elevate customer experience.

13.    Drive employee engagement and internal communication initiatives that support continuous learning, recognition, and cultural alignment within the service team.

14.    Support strategic planning and budgeting for the passenger service function, ensuring effective resource allocation and alignment with corporate priorities.

15.    Prepare reports on service performance and quality metrics and report to AVP-Service Operations Management

Qualifications

Bachelor's degree or higher in Business Administration, Hospitality Management, Aviation Management, or a related field.

Minimum of 7-10 years of experience in customer service operations, quality assurance, or airport services roles, preferably within the aviation or service industry.

Proven track record in leading large teams and managing service quality or operational excellence programs.

Experience in developing and implementing SOPs, SLAs, and quality management system is a strong advantage.

Familiarity with airline clients, airport authorities (e.g., AOT, CAAT), or aviation safety and compliance standards is a plus.

Strong leadership and people management skills with the ability to coach and inspire frontline teams.

Excellent communication skills in both Thai and English

Proficient in Microsoft Office and capable of using dashboards or operational management tools for reporting and analysis.

Analytical mindset with the ability to interpret KPIs, complaints, and audit findings to drive improvements.

10.    High service orientation, problem-solving ability, and adaptability in a fast-paced operational environment.

  • Project Manager

    1 week ago

    Samut Prakan, Samut Prakan, Thailand Select Service Partner Ltd. Full time

    Key Responsibilities:Act as the SSP single point of contact for the delivery of the project or program during the construction phase of the project delivery process.Work closely with the Designer, Project Management Consultant and Business Development Manager during the construction documents phase of the project to ensure constructability and adherence to...

  • Sale Manager

    1 week ago

    Samut Prakan, Samut Prakan, Thailand Prompt Techno Service Co., Ltd. Full time

    Qualifications:· Male or Female 30-45 years· Bachelor's or Master's degree in a quantitative field such as Engineering or a related discipline· Solid experience in managing Business analysis· Have experience in making sales strategy by own· Skill: Aggressive, Have Leadership, problem solving ability· Good English Communication (Speaking and...

  • Service Project Manager

    1 week ago

    Samut Prakan, Samut Prakan, Thailand ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Project Management...

  • Financial Planning and Analysis Manager

    1 week ago

    Samut Prakan, Samut Prakan, Thailand Select Service Partner Ltd. Full time

    Budgeting, planning and forecasting:·       Lead and support preparation of Mid-term plan, Budget, Quarterly and Monthly rolling forecast and outlooks.·       Work with senior management team and Department Heads to gather relevant data with assumptions based on latest market conditions and business drivers.Develop and standardize FP&A...

  • Service Sales Manager

    2 weeks ago

    Samut Prakan, Samut Prakan, Thailand Hitachi Energy (Thailand) Limited Full time

    The opportunity:Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.  We are advancing the world's energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future – for today's generations and those to come. At Hitachi Energy,...

  • Service Project Manager

    7 days ago

    Samut Prakan, Samut Prakan, Thailand ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Project Management...

  • Service Sales Manager

    2 weeks ago

    Samut Prakan, Samut Prakan, Thailand Hitachi Energy Full time

    The OpportunityHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We are advancing the world's energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future – for today's generations and those to come. At Hitachi Energy,...

  • Application Services Manager

    1 week ago

    Samut Prakan, Samut Prakan, Thailand TOA Paint (Thailand) Public Company Limited Full time

    Job DescriptionMonitor and resolve production issues and requests that are submitted by users through ticketing and service request.Analyzes the current business process / scenarios and assist with recommendations to meet business needs.Ensure business, functional analyst to manipulate system (SAP) with configuration in order to support new user needs.Ensure...

  • Regional Service Sales Manager

    5 days ago

    Samut Prakan, Samut Prakan, Thailand Hitachi Energy Full time

    The OpportunityHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We are advancing the world's energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future – for today's generations and those to come. At Hitachi Energy,...

  • Customer Service

    2 weeks ago

    Samut Prakan, Samut Prakan, Thailand Kozha Global Co., Ltd. Full time

    Job OverviewCustomer Service for Stand Oil, an online-based fashion brand selling fashion products such as bags and shoes through digital platforms.This role is responsible for managing the overall customer experience (CX)—from handling customer inquiries to product guidance, order processing, exchanges, and returns.Based on the operation of various online...