Service Desk System Engineer
22 hours ago
Job Responsibilities
- Support Call Center and Service Desk system implementation and enhancement projects, including planning, testing, and go-live support to ensure smooth rollout and stabilization.
- Manage day-to-day operations of Call Center and Service Desk systems to ensure high availability, stability, and service quality.
- Maintain and manage Call Center operational data such as tickets/cases, call logs, and knowledge base content to ensure accuracy and usability.
- Investigate system incidents and service issues, perform root cause analysis, propose corrective/preventive actions, and drive resolution through closure.
- Coordinate with internal teams and external vendors to improve system performance continuously, including changes, upgrades, and process improvements.
- Prepare and update system documentation and provide operational support/troubleshooting to users (e.g., agents, supervisors) when required.
Job Qualifications
- Bachelor's degree in IT, Computer Science, Information Systems, or a related field.
- 2–5 years of experience in Call Center systems, Service Desk environments, or IT Operations.
- Good understanding of IT Service Management (ITSM) processes and ITIL concepts.
- Basic technical knowledge of Call Center platforms, including call handling, agent routing, and case/case management tools.
- Basic knowledge of data management and data utilization (e.g., working with ticket/call log/knowledge base data).
- Strong analytical, troubleshooting, and problem-solving skills.
- Good English communication skills (written and spoken).
- Strong interpersonal skills with the ability to collaborate effectively in a team environment.
- Experience with AI Call Center solutions, chatbots, or ITSM tools is a plus.
-
IT Service Desk
22 hours ago
Bangkok, Bangkok, Thailand Berli Jucker Public Company Limited Full timeขอบเขตหน้าที่รับผิดชอบรับแจ้ง รวบรวม ติดตาม และสรุปผลการดำเนินปัญหาต่าง ๆ จากการใช้งานซอฟต์แวร์ที่มีผลกระทบในหน่วยงาน MIS...
-
Service desk specialist
22 hours ago
Bangkok, Bangkok, Thailand Thai Union Group PCL. Full timeThai Union Group PCLPosition: Service Desk SpecialistLevel: Entry OfficerWork location: Bangkok, SM Tower BuildingResponsibilityServe as the first point of contact for end-users requesting IT support.Provide Level 1 technical support for:Microsoft 365 applicationsWindows OS and office automation toolsBasic hardware and peripheral devicesPerform initial...
-
Communications System Engineer
2 weeks ago
Bangkok, Bangkok, Thailand Bangkok Mass Transit System Public Company Limited Full timewe're looking for Communications EngineerBachelor's degree in Telecommunication or Communicationsor Electronic Engineering or related fields.Minimum 3 years' experience innetwork, design, installation, testing andcommissioning of communication systems or 1 years' experience as communicationsengineer responsible for design or installation or testing and...
-
Service Engineer
21 hours ago
Bangkok, Bangkok, Thailand Elekta Full timeService Engineer position will have the primary responsibility to support the engineering responsibilities of the Elekta Treatment Delivery Solutions.The role will be responsible for the successful ongoing Servicing requirements of the Elekta Treatment Delivery Solutions, ensuring that contractual commitments are meet, including Clinical availability.Provide...
-
Service Engineer
22 hours ago
Bangkok, Bangkok, Thailand Elekta Full timeAre you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and...
-
System Engineer
21 hours ago
Bangkok, Bangkok, Thailand SMBC Group Full timeResponsibilities:Deploy Hypervisor security patch on platforms.Provisioning and Decommissioning H/W both in physical and virtualized environmentHandle VM administrative tasks on VMWare VSI and VDI platform.Apply security hardening and remediate VA scan finding.Proactively ensure the highest levels of system availability system Health monitoring and...
-
manager, group desk
22 hours ago
Bangkok, Bangkok, Thailand Vietjet Thailand Full timeCompany DescriptionVietJet Thailand, a subsidiary of VietJet Air, operates an extensive flight network across Thailand and Vietnam, with plans to expand throughout the Asia Pacific region. As a member of the International Air Transport Association (IATA), VietJet Thailand has earned global recognition, including the title of 'Fastest Growing Low-Cost Carrier...
-
System Engineer
22 hours ago
Bangkok, Bangkok, Thailand Bangkok Expressway and Metro Public Co., Ltd. (Branch 2) Full timeSystems Engineer (1 Position)Responsibilities and TasksDevelop suite of systems engineering documentation including, requirements management plan, interface management plan, system engineering management plan, system integration plan, etc.Review design documents of overall system and sub-systems, taking into account the requirements, regulations and...
-
People Help Desk Analyst
22 hours ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...
-
People Help Desk Analyst
22 hours ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...
