IT Support

Key Responsibilities

• Provide daily support for users through troubleshooting and problem-solving of hardware and software issues.
• Perform preventive maintenance to ensure systems are ready and reliable for use.
• Conduct corrective maintenance, including data recovery from backup tapes and software installation/uninstallation.
• Maintain system standards by regularly accessing and monitoring PCs remotely or physically.
• Ensure users can operate computers smoothly and access necessary data for their tasks.
• Document technical issues and resolutions to improve support efficiency and knowledge sharing.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent relevant work experience.
• Proficient in written and spoken English.
• Service-oriented mindset and strong team player.
• Solid knowledge of IT hardware and software.
• Familiar with Microsoft technologies, Windows operating systems, network operations, and IT security.
• Skilled in assembling, disassembling, and troubleshooting computers and workstations.
• Understanding of network connectivity systems and components.