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Head Sommelier

3 weeks ago

กรงเทพมหานคร, Thailand Aman Full time

Overview:
To assist the Operations Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service always.

**Responsibilities**:

- To ensure that the Brand is protected, to ensure that all business partners and guests are surprised and delighted by their on-property experience, in the best traditions of the Aman culture.
- To approach the overall sales of food and beverage activities from a strategic perspective.
- To ensure that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
- Assists the hotel sommelier to ensure that the wine list is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and meet brand quality and promises always.

Qualifications:

- Presentable in accordance with Aman image
- Firm knowledge of dining room and kitchen procedures required
- Previous supervisory or management experience required
- Minimum 2 years in a supervising role in a fine dining establishment
- Minimum of 3 years sommelier-related experiences
- Strong interpersonal and sales skills
- Flexible, enthusiastic and initiative