Program Coordinator

**This position is open for Thai nationals only.**
**Type of employment**: Full-time (1 Year Contract with possible extension)
**Starting Date**: As soon as possible
**Location**: Bangkok, Thailand

**ARE YOU OUR MATCH?**:
Generation Thailand is not the typical non-profit organization that you could imagine. Instead, we’re a global, fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home.

We are seeking a full-time Program Coordinator (Learner Success) for Healthcare Program to join a fast-paced, collaborative team dedicated to creating an impact for job seekers in Thailand. The Program Coordinator will be responsible for executing the Learner Engagement strategy, including the following tasks:

- Responsible for learner well-being; manage all learner-facing communication and offer ongoing support to troubleshoot key learner concerns
- Plan and execute co-curricular activities throughout the program (e.g. program orientation, mentorship, employer matching activities, graduation, etc.)
- Co-design and implement learner recruitment plan, including marketing and communications aspects for community outreach
- Coordinate mentorship support activities between volunteers and learners
- Provide support to learners after graduation through alumni engagement activities, and
- Maintain and report learner-related data using Generation data processes and systems

**TO BE SUCCESSFUL YOU'LL NEED**:

- University degree in education, social science, communication, healthcare, or hospitality
- related field
- Minimum of 3 years of demonstrable experience in program management, program coordination, organizing in-class and virtual teaching and/or training, and monitoring of program activities
- Fluency in Thai and good command of English (written and spoken)
- Knowledge of employability of youth and disadvantaged groups in Thailand context is desirable

**Also you should be/have**:

- An extrovert who enjoys working with people and has a passion for supporting job seekers of all ages to get a job
- Prior experience in customer service, hospitality, student management, career counselling will be preferred
- An excellent communicator and can customize her/his communication to a diverse learner group
- The ability to remain calm in adverse situations, and can prioritize learner interest and well
- being above all
- Comfortable with speaking to a large group of learners with different backgrounds, and making ad-hoc presentations to explain complex messages to learners in a simple way
- Detail oriented and a task master mindset to plan and execute learner facing activities effectively
- Comfortable to work on digital tools such as PPT and excel (open to taking additional trainings for tools like Salesforce)
- A self-starter and takes end to end ownership of tasks assigned; open to asking for help where required and can collaborate extensively across the organization

**WHAT YOU'LL DO**:
**Learner Recruitment**
- Work with program and communication team to design learner recruitment strategic plan, marketing, and community outreach
- Screen and shortlist suitable applicants for owned cohorts/programs
- Update applicant data on Generation Salesforce platform in a timely manner

**Learner well-being**
- Collaborate with the program team and prepare learner communication and instance management plan for every cohort
- Establish a warm and supportive relationship with every learner through formal and informal touchpoints (e.g. office hours, lunch with learners etc.)
- Lead the troubleshooting of learner concerns and issues, and escalate where required to the program team, instructors, and mentors
- Encourage peer support among learners to resolve common concerns, and connect them with the larger Generation alumni community where required
- Monitor learner well-being through data collection and facilitate the well-being check in activity to support learner according to their needs

**Co-curricular activities**
- Collaborate with the program team and prepare the co-curricular activities calendar for every cohort
- Prepare and execute key activities such as welcome to Generation sessions, learners onboarding, placement orientation, mentorship introduction, employer-learner matching process, and employer networking (collaborate with the Program manager to align on key messages and outcomes for each activity)

**Mentorship coordination**
- Collaborate with the program team to align on the mentorship activities for each cohort
- Develop a deeper understanding of all learner’s strengths and areas of support needed and collaborate wi