Data Reviewer

6 days ago


บางรก กรงเทพมหานคร, Thailand PRTR Full time

Our client is a services company specializing in engaging with good customer service and improving the performances of businesses.

**Key Duties and Responsibilities**
- Helping improve the quality and safety of online contents by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
- Being responsible for fulfilling the base metrices for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.
- Becoming and remaining knowledgeable about the Client's products and policies.
- Making well balanced decisions and personally driven to be an effective advocate for the platform's community.
- Having strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- Reviewing the content within agreed turnaround times and standards of quality.
- Identifying the inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations.
- Recognizing trends and patterns, and escalate issues that may affect delivery of work in a timely manner.

**Qualification**
- Fresh graduate are welcome to apply.
- Ability to work on holidays and weekends, including rotational shifts as directed by their team.
- Fluent in Cantonese, Good command of English.
- Passion for ensuring a world class user support experience.
- Quick learner and adaptable to learn new processes, concepts and skills.

**Benefits**
- Group Insurance
- Flexible Allowance 20,000 THB/year (Dental/Glasses etc.)
- Shift Allowance
- Annual Leave 15 days/year
- Working Hours: 5 days and 2 days off (Not on Sat-Sun) - 7.00-16.00/9.00-18.00/13.00-22.00/22.00-07.00


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