Customer Performance Analyst
2 weeks ago
**ABOUT UNILODE**
**POSITION OVERVIEW**
The customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for the top 7-14 airlines. In addition, he will also guarantee the reproducibility and timely delivery of the reports and data to their assigned customers.
*
GENERAL RESPONSIBILITIES*
- Own the activities of customer performance management, including reporting and analysis, ppt story line prep, and follow-up support with the CSM.
- Collect and update standard performance slides and share them with CSMs and other CPAs
- Develop the Customer Dashboard for their respective Customers, including JP and Performance KPIs, using modern reporting tools.
- Discuss and initiate individual customer data analyses in cooperation with the CSM teams to enhance service quality.
- Document the processes and limitations of the data reports and algorithms applied via Confluence. Educate and train our Customers and the CSMs.
- Constantly share valuable data analyses with other Customer Performance Analysts.
- Support the production of Weekly, Monthly, and quarterly Customer Performance Cadence (CPC) performance management deck - with informed analysis and performance trends.
- Implement the Customer Dashboard platform as the central management cockpit for all airlines and CSMs - incorporating the most critical KPIs to improve customer profitability.
- Additional duties as assigned.
**QUALIFICATIONS**
- University Degree
- Degree Level (MSc, MBA) preferred.
- 5-7 years experience working with KPIs and performance management domains with close customer contract
- Experience in defining KPIs and data analysis/insights.
- Extensive storytelling (presentation) capability in messaging complex info and analytical findings.
- Knowledge of the following programming languages is preferred, not mandatory (R / Python / SQL / git)
- Basic understanding of how Coding/Programming is executed to be able to read the logic and translate
- Robust analytical and quantitative skills, as well as attention to detail.
-
Customer Performance Analyst
5 days ago
กรุงเทพมหานคร, Thailand Unilode Full time**About Unilode** **Position Overview** The Customer Performance Analyst (CPA) work alongside the APAC Customer Success Director (CSD) on tactical and strategic analytics which will include generating customer insights, working with Product Owners to facilitate any customer specific rollout of product deliverables. The role will also act as voice of the...
-
Performance Analyst
2 weeks ago
กรุงเทพมหานคร, Thailand Honest Bank Full time**Performance Analyst**: Bangkok - Work Type: Full Time **Who we are**: We are Honest, a company committed to developing financial products our customers love. Our products are designed to be fair, easy to understand, and life-enhancing. After the successful launch of our first product, our skilled international team, based in Bangkok, is dedicated to...
-
Analyst or Senior Analyst- Customer Marketing
2 weeks ago
กรุงเทพมหานคร, Thailand Agoda Full time**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...
-
Analyst or Senior Analyst- Customer Experience
2 weeks ago
กรุงเทพมหานคร, Thailand Agoda Full time**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...
-
Customer Success Analyst
2 weeks ago
กรุงเทพมหานคร, Thailand Amity Full time**Position Title: Customer Success Analyst** **Location: Thailand, Bangkok** **Join Amity!** Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+...
-
System Analyst
1 week ago
กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full timeสมัครโปรดคลิกที่ปุ่ม "Apply" Job Description - Design interface specification and conduct interface discussion session with related internal and external parties. - Support performance and penetration test. - Provide other related design documents as per needed. - Coordinate with business analyst and developer to...
-
Demand Analyst
5 days ago
กรุงเทพมหานคร, Thailand Plexus Full timeJob Description: - Ensure all demand planning metrics are updated and maintained - Review all customer demands prior to entry into ERP system and release MRP for processing - Maintain the work order schedule and release work orders based on materials and capacity availability with feedback from purchasing and planner - Communicate schedule changes with the...
-
Business Analyst
2 days ago
กรุงเทพมหานคร, Thailand Arthur D. Little Austria Full time**Overview**: As Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager. **Responsibilities**: The Business Analyst’s role includes: - Gathering facts and analyzing data from various sources - Extracting key messages from your research in a clear and concise...
-
กรุงเทพมหานคร, Thailand PTTEP Full timePTTEP Services Limited**Job Purpose**: **(Senior) Analyst and Digital Solutions Operation **plays two key pivotal roles as Senior Analyst and Lead Support role. As an analyst, this role is responsible in facilitating business requirements gathering across diverse domains, conducting root cause analysis to address pain points and improve processes,...
-
Customer Support Analyst
2 weeks ago
กรุงเทพมหานคร, Thailand Cendyn Full time**Job Purpose**: This position is crucial to high customer satisfaction among Cendyn clients. The Tier 2 Customer Support Analyst works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Tier 2 Customer Support...