Customer Success Executive

5 days ago

, Thailand FUNNOW Group Full time

**FUNNOW Group** - The leading lifestyle booking platform group in Greater Southeast Asia, operating in seven countries: Singapore, Hong Kong, Malaysia, Thailand, Philippines, Japan, and Taiwan, with its four brands: FunNow, Eatigo, Niceday, and TABLEAPP. By adhering to digital transformation (DX) and yield management with AI, we are revolutionizing the retail industry and remain committed to our vision of making people happy

**THE POSITION: Customer Success Executive**

FunNow is building the new benchmark for customer service in the digital platform space. We believe every customer is our most valuable partner. As the first point of contact for both users and merchants, this role is ideal for those who enjoy problem-solving, effective communication, and delivering a delightful user experience. You’ll work closely with Sales, Product, and Customer Service teams to resolve issues, ensure platform satisfaction, and contribute to service and experience improvements. Fantastic communication skills with high empathy and clarity are essential for this role.

**WHAT YOU’LL DO**:

- Handle incoming calls and online messages, resolving issues for both users and merchants
- Accurately identify customer needs and provide timely, effective solutions
- Gather feedback and user insights to improve customer experience and internal processes
- Respond to platform reviews, social media messages, and merchant inquiries
- Maintain and update user and merchant profiles
- Collaborate with Product, Operations, and Marketing teams to solve cross-functional issues

**WHAT YOU’LL NEED**:

- Strong verbal and written communication skills; able to guide users clearly and build trust
- High stress tolerance, patience, and a service mindset to handle customer emotions
- Detail-oriented, fast-paced, and capable of multitasking effectively
- A team player with a proactive and supportive attitude
- Good command of spoken and written Thai, English, and at least one additional language (Mandarin or Cantonese).
- Willingness to work in a shift-based schedule with rotating day and night shifts, including weekends and public holidays.

**Nice to have**:

- Experience in customer service, platform support, or phone-based roles
- Familiarity with service tools (e.g. Zendesk, Freshdesk, Intercom)
- Data handling and analysis skills (Excel / Google Sheets)
- Experience supporting B2B clients or merchant operations

**Has this role caught your Interest? APPLY NOW

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