Casework Officer

**Requisition ID**: req41294

**Job Title**:Casework Officer

**Sector**:Resettlement

**Employment Category**: Fixed Term

**Employment Type**: Full-Time

**Open to Expatriates**: No

**Location**: Bangkok, Thailand

**Background/Summary**:
Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

**Job Overview/Summary**:
This position is primarily responsible for assisting eligible refugee applicants to prepare the best possible case file for adjudication by an officer of the United States Citizenship and Immigration Services (USCIS. The Casework Officer prepares case files on behalf of refugee applicants to the USRAP including data entry of refugee case information into START, and physical file preparation. Casework Officers achieve and maintain a high-performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugeeprocessing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies, and refugee-producing country conditions.

**Major Responsibilities**:

- Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
- Conduct prescreening interviews and case updates of refugee applicants in accordance with USRAP guidelines and the cooperative agreement and in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads
- Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation, and distribution.
- Implement complete quality control of documentation and ensure all required documents are available both in START and the physical file before returning for file storage
- Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
- Perform work in adherence to policy and procedure
- Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices
- Travel independently to regional locations outside and within Thailand to conduct prescreening interviews and provide USCIS support.
- Responds to case-specific inquiries from other RSC staff
- Performs other duties as assigned by the supervisor

**Key Working Relationships**:
**Position Reports to**:Casework Manager

**Position directly supervises**:None

**Indirect Reporting**:N/A

**Other Internal and/or external contacts**

**Internal**:IRC Thailand Staff

**External**:UNHCR, IOM, Other

**Qualifications**

**Job Requirements**

**Education**:University degree in any field

**Work Experience**:

- At least two years of relevant professional experience with previous data entry experience required
- Resettlement processing, interview experience, or other NGO experience is preferred
- Previous work in a multicultural environment is advantageous

**Demonstrated Skills and Competencies**:

- Able to travel whenever required, both domestically and internationally
- High level of professionalism while carrying out duties per the SOPs (i.e. integrity and confidentiality)
- Able to perform data processing/data collection through good listening and analytical skills
- Good time management skills and ability to multitask
- Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines
- Proven data entry/management skills
- Meticulously attentive to details with high accuracy, and manages own quality control
- Problem-solver who takes initiative to provide solutions
- Good report writing skills - the ability to produce precise and error-free reports
- Good communication skills with a pleasant demeanor
- Able to multitask, work effectively under pressure and manage repetitive work
- A team player who is also able to think and work independently
- Flexible and able to work in a fast-paced, multicultural environment

**Language and Computer Skills**:

- Excellent verbal and written English language skills are required.
- Working knowledge of a refugee language is desirable.
- Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
- Ability to type 40 words per minute required.

**Working Environment**:
The position is currently based in Bangkok, primarily in office environments with travel to processing locations. The position may require