Duty Manager

**Company Description** WELCOME TO MÖVENPICK HOTEL SUKHUMVIT 15 BANGKOK - A LUXURIOUS AND RELAXING OASIS IN THE HEART OF BANGKOK**

**Mövenpick Hotel Sukhumvit 15 Bangkok** sits down a quiet side street, just a short stroll away from all the action and connected to the rest of the city via both the BTS Skytrain and MRT Subway at the Asok Interchange hub, just a five-minute walk away. For those who don’t want to walk, we make it even easier with a free Tuk-Tuk shuttle service from 10.00hrs - 20.00hrs.

With 363 stylish rooms and suites, guests can enjoy a modern Thai-Colonial elegance with plenty of refined flairs. The 46″ LED TVs and walk-in rain showers are just part of the in-room comforts. The hotel offers a casual all-day dining venue at Lelawadee Restaurant, offering Authentically inspired cuisine. It’s a great place for a coffee or snack or a private dinner.

A gorgeous rooftop swimming pool, “Rainforest” 360° Rooftop Bar, cozy courtyard, modulable meeting space, and unique two-story waterfall complete an exclusive relaxing package, making it easy to escape the busy city anywhere at the hotel.

We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.
- Assist the Assistant Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
- Oversee and coordinate activities across various hotel departments to maintain smooth operations
- Handle guest complaints, special requests, and VIP requirements with professionalism and care
- Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
- Monitor and evaluate staff performance, providing training and support to maintain high service standards
- Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
- Implement and oversee health and safety protocols throughout the hotel
- Analyse guest feedback and operational data to identify areas for improvement and implement solutions
- Manage shift handovers, including proper documentation and communication of important information
- Ensure accurate record-keeping of incidents, guest feedback, and operational reports
- Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

**Qualifications**
- Bachelor’s degree in hospitality management or related field preferred.
- Minimum 4- 5 years of experience in hotel operations, with at least 3 years in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficient in hotel management software, and Microsoft Office.

**Additional Information** WHY WORK FOR ACCOR**
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.