Customer Relations Officer Full Time

**Job ID**: REF5986W
- **Date posted**: 29/04/2025

**Company description**
- IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
- IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th

**Job description**
- **About the job**
- To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

- Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
- Ensure that customers’ issues are handled efficiently and with empathy.
- Actively working towards fulfilling the four tasks of the store.
- **ลักษณะงาน / หน้าที่ความรับผิดชอบ**
- บริการลูกค้า
- ให้ข้อมูลเกี่ยวกับผลิตภัณฑ์และการบริการ
- ดำเนินงานตามแผนงานที่ได้รับมอบหมาย
- ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า

**Your assignment**
- I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for

repeat business.
- I record information accurately in the relevant systems so that we can use the resulting analysis to make

improvements to our customers’ future shopping experiences.
- I know the Customer Relations action plan and support the goals and targets given to me by my manager

to ensure the effective execution of our action plan.
- I know our daily and weekly service targets and this drives me to improve our service delivery.
- Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- I optimise the relationship with our customers in order to drive sales growth and sustained long-term

profitability.
- I am empowered to solve customer complaints within my level of authorisation. I recognise when I need

to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the

appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
- I ensure safety guidelines are met within the Customer Relations area.
- I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.

**Qualification**
- **คุณสมบัติของผู้สมัคร**
- สามารถทำงานเป็นทีมและมีความกระตือรือร้น
- มีมนุษยสัมพันธ์และทักษะในการประสานงาน
- มีทักษะด้านคอมพิวเตอร์และภาษาอังกฤษพื้นฐาน
- รักงานบริการ ขยัน อดทน
- สามารถทำงานเป็นกะได้- Ability to use and take personal initiative ability to make decisions.
- Demonstrates a polite and friendly manner face-to-face customer service experience.
- Enthusiastic about work and working with others in a team.
- Experience of working in a fast-paced environment.
- Good personal disciplines.
- A flexible approach/open to change.
- Good attention to detail.
- Assertive and able to remain calm and controlled when under stressful times.
- Ability to handle several tasks at the same time.
- Computer literate.

**More Information