Guest Service Officer Internship

2 days ago

กรงเทพมหานคร, Thailand HSH Group Full time

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Front Desk department. That placement will start in Q1 2025 for a minimum of 6 months.
- Secure a placement with a luxurious Five-Star hotel located in Bangkok
- The Peninsula Bangkok espouses luxury service, dedication to our customers, and commitment to our employees
- Learn and grow within a strong hospitality company focused on quality with our dedicated internship and management trainee programs

**Key Accountabilities**
- Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience.
- Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
- Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
- Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes.
- Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
- Collaborate with other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained.

**General requirements**
- Excellent English and / or Mandarin communication (verbal, written)
- The Peninsula Bangkok is open to international applicants for our operational opportunities.
- Pleasant, courteous, and fun personality

**Benefits**
- Meals, Uniform, Staff gym, hotel clinic for operational internship
- Allowance THB 13,000 per month (oversea internship)
- Non-ED Visa type with hotel support on documents

**About The Peninsula Bangkok**

Opened in 1998, The Peninsula Bangkok is set on the banks of the Chao Phraya River, with sweeping views of the city skyline. Its amenities, including a sumptuous three-tiered swimming pool and private helipad, are among the most luxurious offered at any hotel in Thailand.

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