Fund Services Processor 2

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Core Skills and Attributes:

- Excellent written and verbal communication
- Quality service orientation/continuous improvement
- Elevated level of accuracy and attention to detail
- Spread sheet and analytical skills
- Planning and organising
- Customer service focus and a passion for service delivery
- Excellent critical thinking skills and demonstrated initiative
- Ability to build strong relationships with internal stakeholders
- Ability to work well under pressure, maintaining professionalism
- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment
- Demonstrated drive and commitment towards attaining the highest possible standards
- Tenacity and resilience
- Ability to work effectively and consultatively within a diverse team environment
- Quality orientation/continuous improvement.

Accountabilities:

- Managing and processing of timetabled workloads
- Meeting deliverables per SLA’s and agreed timetables
- Assisting the Team Leader and Head of Dealing with projects and enhancements related to the Dealing Team
- Assisting with reviewing and updating procedures and checklists for onboarding new clients
- Collaborating effectively with the team and other internal/external stakeholders, including offshore operations team

Deliverables
- Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.
- Documenting User Guides
- Maintaining documentation such as procedures and checklists
- Ensuring that all unit movements are complete ahead of finalising reporting deliverables
- Provide high quality internal and external service
- Set up of new advisers and dealer groups
- Process deceased estate accounts and ensure all relevant documents are collected and verified.
- Update client data for existing clients
- Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders
- Consulting with Internal stakeholders to collect any additional information required to progress with investigations
- Prompt escalation of issues / risks identified within specified SLAs
- Collaborate with other teams within operations team to deliver optimum outcomes
- Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
- Assisting with Dealing Team projects and client onboarding as required.

Key performance indicators

Performance against target for_:_
- Adherence to business processes
- Level of staff engagement/morale and delivery against agreed standards within the team
- Quality and accuracy of processing
- Meeting of all client deadlines
- Process and service delivery improvement initiatives
- Adherence to client business rules and compliance policies
- Successful on boarding of new Fund Services clients into Dealing Team “BAU”
- Adherence to business processes
- Quality of processing
- Process improvement initiatives
- Service delivery improvement initiatives

Key relationships:
Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teams

External: Custodians, Fund Managers, Clients

Knowledge and experience:

- Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders
- 3+ years Financial Services experience - knowledge of Funds Management, Custody preferable
- 2+ years Unit Registry experience
- Good working knowledge of the financial services investment industry
- Very good knowledge of Microsoft Office suite

Benefits:

- Hybrid and international work environment - 6 days in office per month.
- Office in the heart of Bangkok, opposite to Emsphere - easy access from both BTS and MRT.
- Flexible working hours.
- 15 days public holiday per year.
- Annual leave from 12 and up to 25 days.
- Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.
- Flexible Time Off (FTO) in additional to the leave types above.
- Group health insurance, optical claim, and annual health checkup.
- Provident fund up to 11% from employer and 15% from employee.
- Professional development support.
- Confidential employee assistance program for mental health and well-being support.
- Welfare Committee

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment