Customer Solution Analyst
7 days ago
**POSITION SNAPSHOT**
Location: Bangkok
Company: Nestle
Business Unit: Supply Chain Management
Full-time
Bachelor's degree in Supply Chain, Logistics
3+ years of experience Customer Service, DSP
Good English, problem solving & negotiating skills
**A DAY IN THE LIFE...**
- Take care end-to-end process of order management, from customer order to cash collection.
- Contact concerned parties to resolve blocked orders.
- Contact customer to propose mitigation actions due to out of stock risk, stock allocation, deliver issues, transportation issues and propose a resolution.
- Be the principal contact for the customer for all returns and refusals. Analyze, assess, monitor, and provide guidance to external parties.
- Provide 360 visibility on status of orders to customers and internal teams.
- Drive and encourage continuous improvement within the team moving to a more efficient exception
- management process meeting all internal and external KPI's.
- Identifying, analyzing, and initiating the escalation process based on the escalation criteria and manage relationship with key stakeholders.
**ARE YOU A FIT ?**
- Bachelor’s Degree in Logistics, Supply Chain or related field
- Minimum of 3 years’ work experience in Customer Service, Demand & Supply Planning, Distribution/ Materials Handling in manufacturing or FMCG
- Good English communication skills
- Strong analytical skills and attention to details
- Work well with others and can work well under pressure with minimum supervision
- Good negotiation & problem solving skills
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