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Senior Services Project Manager
2 weeks ago
**Job Description Summary**: Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Roles and Responsibilities**
- Provide delivery leadership and responsibility for the implementation of complex projects for GE Digital Grid software solutions at various customer sites in the APAC region.
- Managing customer expectations & narrative. Take customer on a journey. Lead a diverse customer focused global project team that will include internal resources, partner companies, or subcontractor to support complex project execution and to ensure their tasks are completed as required & customer expectations are manage
- Define & execute a detailed plan and approach based on SoW & customer profile with project scope, expected timeline and available budget/resources
- Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary
- Support project execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. Influence peers to take action and may negotiate with external partners, vendors, or customers
- Manage the project budget and timeline and ensure the resources are available to a deliver a quality solution within budget and on time.
- Manage project risks, scope changes and other non-standard events throughout the life of the project
- Ensure quality of deliverables is verified and matching stakeholder expectations & Statement of Work & internal & external stakeholders are informed
- Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected and circled back into the organization as improvement areas
- Manage stakeholder communication and progress reporting.
- Identify opportunities for customers to get the best value out of GE software and to expand the project in ways that bring value to our customer and satisfy our profitability requirements.
- Uphold all GED administration and compliance requirements in real time.
- Travel to customer sites in Philippines Or other countries APAC as and when required
**Required Qualifications**
- Bachelor’s degree in computer science or information technology from a local or internationally recognized university is a must. Those with an Engineering Degree will also be considered;
- Strong negotiation, visualisation & customer management skills with at least 10+ years of experience in complex customer implementation project management function in large scale, complex software projects for example ADMS, SCADA, ERP, CRM or Customized Customer Relationship Management or other software implementation.
- Strong experience with Agile/Scrum execution. (Certified Scrum Master desirable)
- Able to do 5-20% domestic & international travel
**Additional Information**:
**Relocation Assistance Provided**:Yes
