General Manager

**General Manager - Central & North Region**
**Department : North & Central (BP62500)**

**Job purpose**:

- Execute the Regional Business Plan: Implement the business plan and strategies set by the Head Office to drive regional growth.
- Financial Responsibility: Oversee the region’s P&L and ensure effective budget control to achieve financial targets.
- Regional Operations & Sales Management: Lead the execution of the regional business plan, managing sales (excluding National Key Accounts) and after-sales activities to enhance overall performance.
- Dealer & Customer Support: Act as the primary point of contact, providing strong support to dealers and customers to maintain strong relationships and satisfaction.
- Office & Business Operations Management: Ensure smooth daily operations, focusing on profitability, cash flow management, market leadership, and establishing industry-leading service standards.

**Responsibilities**:

- Oversee the implementation of the regional business plan in alignment with company strategy, coordinating with relevant national departments.
- Manage the region’s P&L, focusing on hard products and parts, ensuring effective budget control.
- Drive truck and parts sales, as well as service growth initiatives.
- Review and approve sales contract pricing within authorization limits, ensuring compliance with the Sales Department’s pricing policy while maintaining price stability in the region.
- Implement parts promotion strategies and develop marketing activities to increase parts penetration, following head office guidelines.
- Support dealer managers in executing service campaigns, recalls, and driving warranty cost reduction, as instructed by head office.
- Increase service agreement penetration as per head office directives.
- Support dealer managers and Key Account teams to enhance after-sales services.
- Act as the primary liaison for regional dealers, ensuring alignment with the regional network strategy, dealer business plan, and incentive programs.
- Assist the Network Development team in establishing a new private dealer in the region. Collaborate with business partners to drive growth in the area of responsibility.
- Guide and support dealers in coordination with the Network Development Department, escalating support needs or performance concerns to head office.
- Ensure proper representation of all brands by dealers in alignment with the multi-brand guidelines.
- Provide market insights, including dealer and competitor information, to Sales and Marketing Department.
- Assist with local promotional activities, evaluate their effectiveness, and provide recommendations for improvement.
- Support dealer growth in the region with a focus on Dealer Operating Standards, Businessman ship Development Training, LDS, LPA, and Competence Platform, in collaboration with the Head Office.
- Oversee daily regional office operations, ensuring full compliance with company policies and government regulations, while maintaining a healthy and ethical business environment.
- Work closely with support functions in the office to ensure efficient operations.
- Oversee performance management, training, and development within the department, fostering strong motivation and job satisfaction among employees.

**Knowledge and Skills Required**
- In-depth knowledge of vehicles, spare parts, service, sales, marketing, and truck transportation.
- Strong ability to communicate, influence, and negotiate effectively with stakeholders.
- Excellent interpersonal, people management, analytical, and problem-solving capabilities.
- Highly proficient in English communication, both verbal and written.

**Main Competence Requirement**
- Proven ability to drive business growth, market positioning, and strategic sales initiatives.
- Well organized, process-oriented, and proactive in problem-solving and decision-making.

**Qualification and Experience Requirement**
- Over 8 years of experience in Sales & Management, with a proven track record of driving business growth.
- Strong P&L Management Expertise, specifically within the automotive industry, ensuring financial performance and strategic budget control.
- Extensive experience in managing distribution networks within the automotive industry.
- Ability to inspire, motivate, and lead teams, resolve conflicts, and effectively coordinate cross-functional resources.
- Aligns with UD Trucks’ Core Values, Code of Conduct, and upholds high ethical standards.
- Demonstrates a clear strategic vision, a global mindset, and expertise in people and culture leadership.
- Ability to take initiative, negotiating, influencing diverse customers, and fostering a strong customer service mindset.

**About UD Trucks**

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility