Systems Analyst

2 weeks ago

Thailand Musoni System Asia PTE Ltd Full time

**About you**:
Does this sound like you?
- You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
- You have completed a Bachelor Degree in IT studies or Computer Science
- You have multi-tasking abilities
- You have excellent time management and organizational skills
- You have B2 or above skill level in verbal and written English
- You have experience in basic administration of Linux machines
- You have experience in using MySQL tooling
- You have hands-on experience with DevOps tools
- You are a good team player
- You have excellent analytical skills
- You have strong command of the English language
- You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail
- Proficiency in Filipino is an added advantage

**About the Role**:

- Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
- Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
- Proactively engage with other teams to manage customer needs and expectations
- Proactively help the support team to achieve its goals
- Identify and address internal knowledge base gaps or improvements

**About the Company**:
Musoni, a rapidly expanding fintech company with a strong social mission, aims to enhance financial inclusion, alleviate poverty, and uplift the lives of the unbanked. Our SaaS-based solution, the Musoni System, equips financial organizations with the necessary tools to cut costs, boost efficiency, and extend financial inclusion into rural areas where the majority of the unbanked population resides. Since 2013, Musoni has grown to serve over 73 organizations spanning 30 countries across Europe, Asia, Africa, and Latin/South America. Our platform empowers our partners to provide financial services to more than 2 million end clients.
Headquartered in Houten, Netherlands, we operate with an international team of dedicated and motivated professionals. Additionally, we have a subsidiary in Nairobi, Kenya, where a team of support and sales experts is based, while our Asia region clients receive support from our team in Myanmar.

**Note**:
The position is located in Thailand, applicants with the legal right to work in Thailand will be considered.

**How to Apply**:
Pay: ฿45,000.00 - ฿50,000.00 per month

Work Location: Remote

Expected Start Date: 01/08/2025

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