Customer Service Representative

3 days ago

กรงเทพมหานคร, Thailand INEOS Styrolution America LLC Full time

**About INEOS Styrolution**:
**Role and purpose**:
Providing efficient and satisfactory service customers from order process to arrangement of goods delivery by smoothing the delivery schedule, excellent communication with customers; assisting to achieve sales target and contribute in the overall control of stock level.
- Providing a pleasing experience to customers, from order processing to delivery, through quality service with the advantages of integrated supply chain, thereby enhancing their favorability and loyalty towards the company
- As front line of supply chain, CSR acts as the facilitator and coordinator among customers, sales, logistics and finance in different countries/regions etc. to align the customer demand with company supply conditions.
- Together with sales, proactively and actively managing customers’ timely payment.
- Timely handle, report and record customer objections according to different cases, follow up the related investigation decision and maintain good after sales service.
- Providing order info. and tracking for sales and business analysis.

Main responsibilities include but not limited to:
Sales Order processing

Customer communication
- Communicate cargo delivery schedule, push delivery for achieving sales target Follow up with customer’s feedback, coordinate abnormal cases and provide effective solution

Internal and External communication
- Provide instant information and effective assistance to commercial team;
- Communicate with SCM planning team for stock availability for customer delivery plan
- Communicate with SCM execution team for deliveries requirement, logistics documents and NCM
- Communicate with outsourcing company for SSG L/C confirmation etc.(for product from EMEA/AMER)
- Communicate with outsourcing company for shipping documents (for products from Korea)

Other ad-hoc business
- Reporting and tracking sales order status for sales and business analysis
- Participate and support new customer development project / global account customer business

**What do you need to succeed**:

- Diploma or Degree or above. Major in business administration, marketing, communications, supply chain or a related field is preferred but not mandatory
- Familiar with all office tools including Outlook, Word, Excel, PowerPoint and etc.
- Fluent English, Thai language is preferred
- Good communication skills with various individuals
- SAP or major ERP system experience
- At least 4 years of working experiences in supply chain, customer services, or logistics administration or related business experiences.
- Familiarity with domestic sales, direct export / re-export and trade business.
- Familiarity with general contract terms, inco-terms, payment terms etc. Understand common contract law, customs regulation

**Why join us?**

At INEOS Styrolution, we offer a stimulating and collaborative work environment, competitive compensation, and a commitment to your professional growth.
We're dedicated to diversity, inclusion, and creating a workplace where all voices are heard.

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