Section Manager

**Job Requisition ID**:173107

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

Section Manager is responsible for consistent operational excellence in the store and support Store manager to achieve sales target and positive P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

**What you will do: -**

Description of Accountability:
**SALES**

**Drive Sales**
- Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
- Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
- Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
- Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
- Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
- Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
- Scheduling monthly and daily planning for store cover, based on sales trend/week and hours/day.

**Commercial & Visual**
- Delivers stores standards and implements events with impact and commercial focus.
- Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.
- Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
- Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer keeping in line with brand principals.

**Stock Management**
- Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly.
- Regularly reviews top and bottom selling lines with store manager to ensure store is carrying correct options to maximize sales.
- Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.

**SERVICE**

**Service Standards**
- Actively demonstrates and role models service - Doing the right thing generating excitement and commitment to service
- Respond to customer complaints considering that satisfying customer is a top priority.
- To ensure an effective replenishment that complies with company standards.
- Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement
- Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity
- Ensures that all employees complete required service training in regard to customer services and business expectations.
- Delivers stores standards and implements events with impact and commercial focus.
- Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.
- Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
- Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer keeping in line with brand principals.

**Stock Management**
- Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly.
- Regularly reviews top and bottom selling lines with store manager to ensure store is carrying corre