Official Online Shop Officer

**_Otsuka people creating new products_**
**_for better health worldwide_**:
is our philosophy that all Otsuka family globally know that they will be highly valued and encouraged to fulfill their potentials. We provide a welcoming, friendly and inspiring work environment that nurtures their growth and passion, as an individual and as part of a team, and stimulates their creativity that make us a unique and great place to work. The pharmaceutical company with our business includes manufacturing, trading, import and export of nutrition and pharmaceutical products. Total employees: Manufacturing 700 person, Head office (Sales and Business support) 200 person.

**Official Online Shop Officer** is responsible for managing, operating, and optimizing the company’s official online sales channels (e.g. E-marketplace, social commerce platforms). This role ensures smooth daily operations, accurate product listings, timely order fulfillment, and excellent customer service to drive sales and enhance the customer experience.

**Responsibilities**:
1. Online Shop Operations
- Manage daily operations of the official online store(s), ensuring smooth transactions and order processing.
- Coordinate with logistics and warehouse teams to ensure accurate and timely delivery.
- Monitor inventory levels and coordinate with relevant departments to maintain sufficient stock.

2. Product and Official Shop Management
- Create and update product listings with accurate descriptions, specifications, and high-quality images.
- Ensure prices, promotions, and product availability are updated in real time.
- Maintain brand consistency across all online channels.
- Coordinate and execute online sales campaigns and promotional activities.
- Work with marketing teams to develop and publish promotional content, banners, and advertisements.
- Track and analyze campaign performance to optimize future activities.

3. Customer Service & Customer Complaints Management
- Provide advice and answer related to customer’s inquiry or customer’s complaints.
- Handle returns, exchanges, and customer complaints professionally.
- Maintain high levels of customer satisfaction and positive store ratings.

4. Reporting & Analysis:

- Monitor daily, weekly, and monthly sales performance.
- Analyze customer behavior, sales trends, and competitor activities.
- Prepare reports with recommendations to improve store performance.

**Qualifications**:

- Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related field.
- 1-3 years of experience in online store operations or e-commerce management (experience with platforms such as Lazada, Shopee, JD Central is an advantage).
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with e-commerce backend systems preferred.
- Strong attention to detail, organizational skills, and ability to manage multiple tasks.
- Good communication and problem-solving skills.
- Basic knowledge of online marketing and SEO is a plus.