Center of Operational Excellence Manager

1 week ago

กรงเทพมหานคร, Thailand AIS Full time

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

**Job Description**:
Key Responsibilities:

- Lead and oversee operation excellence initiatives, ensuring compliance with industry standards and regulations.
- Develop and implement strategies for continuous quality improvement, process optimization, and risk management.
- Collaborate with cross-functional teams to identify and prioritize improvement opportunities.
- Conduct thorough process audits and assessments to identify gaps and areas for improvement.
- Develop and manage KPIs and metrics to measure the effectiveness of process improvement initiatives.
- Provide training and mentorship to team members on operation excellence principles and methodologies.
- Foster a culture of continuous improvement and innovation within the organization.

Qualifications:

- Bachelor's degree in [relevant field] or equivalent work experience; Master's degree is a plus.
- Proven experience in operation excellence, quality management, and process improvement.
- Strong knowledge of audit and compliance, enterprise risk management, and process quality management.
- Proficiency in utilizing various methodologies and tools, including Design Thinking, Six Sigma, Agile, etc.
- Excellent analytical and problem-solving skills.
- Strong leadership and team management abilities.
- Effective communication and presentation skills.
- Detail-oriented with a focus on results and continuous improvement.
- Ability to work collaboratively in a cross-functional environment.

Area for Improvement

Process Improvement and Optimization: Given the emphasis on continuous quality improvement and process optimization, this area should be a key focus. address specific skills or methodologies (like Six Sigma or Agile) where improvement is needed, specific goals for innovative solutions implementation or streamlining existing processes.

Audit and Compliance Management: As the role involves ensuring compliance with industry standards and regulations, enhancing skills and knowledge in audit procedures, regulatory frameworks, and compliance standards, more efficient audit processes, better risk identification, and ensuring all operations meet the required standards.

Leadership and Cross-functional Collaboration: Given the role's leadership responsibilities to summarized concise executive summary, finding, recommendations and present in professional manner and the need to work closely with different teams, it's important to focus on enhancing leadership skills and the ability to foster collaboration, specific objectives related to team management, effective communication, conflict resolution, and building a culture of continuous improvement and innovation.

Recruiter

Nuttikarn Srithong (ณัฏฐิกานต์ ศรีทอง)

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