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Assistant Manager, Cs Technical Support
2 weeks ago
To maintain, repair, and test a range of customer display equipment on site. If problems are outside the scope of knowledge, the incumbent refers to the Service manager for guidance.
To advise and assist customer personnel and less experienced field service personnel in the field in engineering layout field installation, testing, operation, maintenance, and repair of products.
To find the gap and provide the improvement of parts defective/ return handling directly to the Factory including monitoring & coordinate for 'Display' service parts which exported/imported to/by Factory (Vietnam, USA, China, and Korea). *Different parts claim processes by each factory.
Repair/ Installation Infra Improvement] To deploy of Global Guideline for product calibration and product, maintenance for Installer's dealer in order to avoid product quality-related impacts from wrong and inappropriate product handling.
Training /Tech Skill Improvement] To conduct technical training to Installers & Engineers for Display products by establishing training guidelines and a roadmap aligned with the required competency.
B2B Business support] To initiate value-add service (Service package development for Display product). Other is to support on Salesforce system's administrative role in order to register B2B escalation cases raise to HQ PIC.
Escalation Support] To be a prompt response on product escalation (basic, ad-hoc, urgent) and quality investigation with the solution provided to the related team.
Report] To generate and submit accurate service and expense reports for work carried out.
To provide any service/investigation reports where applicable.
Job Qualification 5-10 years experience in TV/Display service.
Experience in consumer electronics, preferably technical experience in the display industry.
Great customer service skills and experience with on-site troubleshooting and fault investigation.
Solid understanding of display technologies such as OLED or/and LCD is a plus Communication in both Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Ability to work on-site independently and as a team.
Results Orientation - proven ability to set and exceed established targets and willing to go the extra mile to ensure Customer Satisfaction.
Ability to work in a multicultural environment.
Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines.
Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Leadership - has demonstrated success as an entrepreneurial, high-energy, driven, hands-on leader. Possess expertise in consulting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
Skills and QualificationsExperienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways.
Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
Normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience.
**Job skills required**: Electronics, English, Microsoft Office, Salesforce, Thai
