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Hotel Manager
3 weeks ago
Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners - taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
**Location**:
This position is located at Aman Nai Lert, in Bangkok, Thailand.
Overview:
As a cornerstone of our commitment to providing exceptional guest experiences, the Hotel Manager assumes a pivotal leadership role in overseeing all aspects of our establishment. Reporting to the General Manager, this position is responsible for driving operational excellence, guest satisfaction, and team development. The Hotel Manager plays a vital role in ensuring seamless operations, delivering top-tier hospitality services, and upholding the reputation of our establishment.
**Responsibilities**:
- Oversee day-to-day operations across departments for optimal guest service delivery and operational efficiency.
- Maintain high service standards and ensure a seamless guest experience.
- Ensure exceptional guest experiences by upholding high service standards, addressing feedback, and promptly resolving concerns.
- Lead and mentor department heads, fostering a collaborative and motivated team environment.
- Collaborate with sales and marketing teams to drive revenue, promote offerings, and maximize occupancy rates.
- Maintain and enhance the establishment's reputation by consistently delivering quality services, cleanliness, and comfort.
- Contribute to long-term planning, business development, and expansion initiatives to enhance profitability and guest satisfaction.
Qualifications:
- Proven experience in hotel management roles, showcasing a track record of successful property management and guest satisfaction.
- In-depth understanding of the hospitality industry, including operations, guest services, and industry trends.
- Excellent leadership skills to lead and inspire a diverse team of department heads and staff.
- Strong communication skills, both written and verbal, to interact effectively with guests, employees, and stakeholders.
- Business acumen and financial literacy to manage budgets, control costs, and drive profitability.
- Problem-solving abilities to address operational challenges and make informed decisions.
- Flexibility and adaptability to handle dynamic environments and evolving guest needs.
- Strong organizational skills to manage multiple departments, projects, and responsibilities.
- Passion for delivering outstanding guest experiences and a dedication to hospitality excellence.
