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Head of Post-sales

3 weeks ago

กรงเทพมหานคร, Thailand Thai Samsung Electronics Co., Ltd. Full time

Direct report to the Vice President and will be supported by two direct employees.
Responsible for the development - and subsequently the execution - of a solid service strategy and vision for the coming years;.

**Manage the Southeast Asia & Oceanian Training Centers**: establishment and keeping them up to date, budget planning and control;.
Aligning the training planning with the sales objectives and new product launching;.
Monthly quality follow up and organising regular quality meetings with all local service teams;.
Warranty and spare parts analysis;.
Focus on close collaboration with the responsible country heads and the local service teams;.
If necessary, support the team in their operational activities, including providing guidance of installations;.
Enhance the service network in the different Asia countries;.
Develop new service ideas and models to support the company's growth;.
Improve contacts with the internal
- and external relevant stakeholders;.
Operational Excellence and KPI management;.
Coach and lead the team.
Skills and Qualifications A minimum of a bachelor's degree in business, engineering and related discipline; degree in air conditioning or refrigeration preferred.
Minimum of 15 years' experience in a senior service management role within a technical/mechanical building engineering environment with preferably HVAC knowledge.
Being able to improve established processes based on requests from the field.
Someone who is used to work within complex matrix and international environments.
Has a strong network in the mechanical building branch and their clients in Asia.
Someone who has vision of the building/installation/HVAC market, is used to look ahead.
Who takes responsibility for his actions and knows how to enthuse his team and country heads.
An organized, effective and positive people manager who has proven experience in coaching and managing multicultural teams.
Excellent communication skills are a necessity for this position. The position is a supervisory role and communication must be effective towards the team and also towards the international HQ in Korea and several local country organizations.
As a person he/she must be empathetic, persuasive, a real go-getter, confident, creative and a strong representative of the sales team within the internal organization and also towards the external contact persons.
An excellent knowledge (speaking and writing) of the English language is mandatory and preferably any additional language;.
Frequently travelling within Southeast Asia & Oceania (40%).

**Job skills required**: English, Sales