In House Team Leader

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Resort Host Team Leader - Phuket**

**POSITION REPORTS TO**:
Field Marketing Manager

**POSITIONS REPORTING TO THIS POSITION**:
Resort Hosts

**KEY RELATIONSHIPS**:
Internal: Sales team, Marketing team, Resort hospitality team

External: Guests

**PRIMARY OBJECTIVES**:
The Resort Host Team Leader is responsible for initiating and implementing the generation of inhouse tours through personal and team production.

To actively contribute to the company vision of making holiday dreams come true by being primarily responsible for generating sales appointments for the onsite sales team from guests who are in residence at the Wyndham and non Wyndham Resorts. (Other market groups may also be assigned by the Field Marketing Manager from time to time).

Additionally, the Resort Host Team Leader is responsible for assisting guests, in conjunction with the resort hospitality team, prior to and during their visit to the resort in order to enhance their holiday experience.

**PRINCIPAL RESPONSIBILITIES**:

- (Include but not limited to:)_
- Manage the activities and performance of the Resort Hosts in the absence of the Field Marketing Manager
- Schedule onsite resident guests to regular Club presentations, as appropriate, during the guest’s stay at the resort property
- Meet the monthly tour budgets set by the Company
- Provide quality customer service to all owners and guests.
- Work closely with the reception team in order to provide a high level of service and a seamless transition for guests through the check in process from Reception to Resort Host staff.
- Assist all guests with the following (in accordance to the relevant policies):

- Pre arrival call
- Greeting and welcome of guests with room escorts and porter service where suitable
- Follow up calls courtesy calls
- Provision of tourist information and bookings for restaurants, tours, etc
- Represent the Company in an ethical, moral and professional manner
- Maintain a professional approach at all times while acting as a representative of the Company
- Ensure all Company policies and procedures are correctly followed
- Adhere to the set work schedule and for being on time for work
- Attend all training and team meetings as required
- Support the Company’s sales and marketing programs and strategies
- Display a positive, courteous and respectful attitude towards the Company and team members
- Attain all required government licenses and registrations within defined time periods.
- Stay current with required governmental requirements, work permits, etc.
- Employees must ensure they comply with WVRT’s OH&S Policy, procedures and any reasonable instruction given by WVRT.
- Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
- Display Lead with your heart__ service to all internal and external parties.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

**KEY POSITION CRITERIA**:

- Demonstrates strong customer service values in all activities
- Ability to quickly build rapport
- Sound problem solving and persuasive skills
- Positive and enthusiastic attitude
- Persistent with a strong determination to succeed
- Results driven and goal oriented
- Excellent communication skills, and active listening skills
- Works independently, as well as a team player
- Conducts oneself in a professional and responsible manner
- Ability to work effectively with all levels employees and guests

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.