Senior Administrative and Operation Assistant

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Senior Administrative and Operation Assistant - Field Marketing**

**POSITION REPORTS TO**:
Field Marketing Manager

**POSITIONS REPORTING TO THIS POSITION**:
Field Marketing Operation Coordinator

**KEY RELATIONSHIPS**:
**-Project Director**:
**-Marketing Manager**:

- Marketing team
- Wyndham Sea Pearl Resort team/Wyndham Grand Kalim Bay
- Asia Club Sales team
- External clients
- Suppliers

**PRIMARY OBJECTIVES**:
The primary objective of the Senior Administrative and Operation Assistant is to provide operational and administrative support to the Field Marketing Team and assist the Field Marketing Manager/Assisant Manager with development and implementation of relevant programs and projects within the department.

**PRINCIPAL RESPONSIBILITIES**:_(Include but not limited to)_
- Manage all aspects of marketing administration and ensure marketing operation run smooth and effienctly support all teams.
- Ensure correct wave managment to Sales Reps according to language proficiency and guests profile.
- Allocate all tour slots for Phuket Sales Sites and assist with Bangkok sales site as required.
- Ensure last minute wave amendments are accurately communicated and coordinated.
- Process tour bookings in IHC/South Pacific system.
- Develop and maintain reporting for the Field Marketing Department.
- Manage the Dispatch/Logistics function of Field Marketing.
- Assist with the processing and approval of Field Marketing payroll.
- Assist with processing of invoices
- Assist with organizing and sourcing Field Marketing collateral and premiums
- Gain relevant approvals for and complete stock orders for all Field Marketing location assigned
- Provide Adhoc information requests
- Ensure data integrity of systems and maintain accurate records to ensure departmental compliance with business and government standards and regulations.
- Display Lead with your heart Service to all internal and external parties
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the Wyndham promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- Adhere to all company policies and procedures.
- Any other duties within your skill levels as requested by the Company from time to time

**KEY POSITION CRITERIA**:

- Committed to providing excellent customer service at all times.
- Be detailed, accurate and thorough.
- Possess a positive, can do attitude with the ability to self motivate.
- Intermediate to advanced MS Office skills, particularly Microsoft Excel and Access
- Ability to work in a fast paced environment
- Good written and verbal communication skills with the ability to effectively respond to questions from managers, co-workers and clients.
- Ability to meet time frames and performance standards
- Ability to manage multiple tasks and be able to think laterally when problem solving
- Good time management skills
- Flexibility in working schedule
- ability to work weekends, public holidays and evenings as required

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.