Ecommerce Anti-fraud Operations Manager

1 week ago

กรงเทพมหานคร, Thailand ByteDance Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

As an Anti-fraud operations manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation. You will be expected to:

- Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity
- Monitor user communities for emerging threats and new methods of fraud
- Respond to escalations, and manage the incident until the case is resolved.
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities;
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
- Perform other ad-hoc tasks related to fraud operations.

**Qualifications**:

- Minimum of 5+ years professional experience in operations, and investigations related to fraud, abuse, or cybercrime.
- Detail-oriented, highly analytical, and strong project management skills;
- Ability to understand opposing points of view on highly complex issues;
- Strong ability to gather information from various online sources and community groups;
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus;
- Prior law enforcement and/or prosecution experience is a plus;
- About 10~20% of travel if needed.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Project Operations

    5 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Compliance - LevelEntry Level - LocationThailand - Bangkok The Compliance and Risk Management team ensures that Shopee complies with applicable regulations and is primed for success with the right checks and balances while safeguarding the interests of our stakeholders in an inclusive and sustainable digital ecosystem. The team manages potential...

  • Executive, E-commerce Operations

    7 days ago

    กรุงเทพมหานคร, Thailand PUMA Full time

    **YOUR TALENT**: - Bachelor’s degree in IT, Business Administration or similar. - A strong understanding of end-to-end eCommerce operational processes - Experience defining and improving futureproof and scalable processes. - Ability to collaborate across teams and ensure deliverables are met. - 3+ years’ experience in eCommerce operations, eCommerce...

  • Assistant Manager, Ecommerce

    7 days ago

    กรุงเทพมหานคร, Thailand PUMA Full time

    **YOUR TALENT**: - **BACHELOR’S DEGREE OR ABOVE IN ANY RELATED FIELD.**: - ** MINIMUM 3 YEARS OF RELEVANT EXPERIENCE IN E-COM MARKETPLACE (E.G.SHOPEE, LAZADA AND TIKTOK SHOP), KEY ACCOUNT. MANAGEMENT, AND PROJECT MANAGEMENT.**: - ** ADVANCE IN MS EXCEL, INTERMEDIATE IN MS POWERPOINT, WORD, TEAMS AND OUTLOOK.**: - ** GOOGLE DRIVE, SHEET, DOC,...

  • Junior Project Operations

    3 days ago

    กรุงเทพมหานคร, Thailand Shopee (Thailand) Co., Ltd. Full time

    Analyze fraud patterns of card transaction data to proactively detect potentially fraudulent activities, investigate suspicious behavior, and escalate confirmed fraud cases as needed. Provide feedback on fraud detection rules, alerts, and system enhancements through data analysis and and identifying potential cases through the use of in-house tools to update...

  • Head of Fraud Management

    7 days ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full time

    Detected potential fraud loss by monitoring and controlling daily activity of transactions and ensuring all suspicious transactions are monitored. Analyze and identify the root cause of fraud events, fraud trend and pattern for updated procedure and workflow. Provide inputs and support to strengthen the transaction surveillance and intelligence operating...

  • Senior Fraud Management Officer

    7 days ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Analyze data to identify patterns that indicate fraud **Job Description**: Job Responsibilities - Analyze data to identify patterns that indicate fraud - Develop systems and...

  • Credit Risk and Fraud Management Assistant/section

    2 weeks ago

    สาทร, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a well-known leading leasing company in Thailand. They are now looking for a Credit Risk Management Assistant / Section Manager to join their growing team. **Responsibilities**: - Developing and implementing all credit risk and fraud management activities to improve the company’s credit qualities as well as establishing materials and tools...

  • Lead Fraud Analyst

    5 days ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    If you're eager to take on a new challenge and propel your career to work alongside a talented team, the role is for you! **Responsibilities** - Providing fraud expertise, advising on prevention strategies, and detecting fraudulent activities. - Reviewing suspicious cases, identifying fraud risks, and resolving complex fraud issues. - Conducting data...

  • Chubb Life: Assistant Manager

    3 days ago

    กรุงเทพมหานคร, Thailand Chubb life Assurance Co., Ltd. Full time

    Engage distribution channels to discuss and create awareness of market conduct, distribution and sales compliance issues. Assist distribution channels to implement preventative control(s) and monitor issues identified. Monitor and review the proper implementation of the Company s distribution and sales compliance obligations prescribed under Thailand law and...

  • Chubb Life: Assistant Manager

    24 hours ago

    กรุงเทพมหานคร, Thailand Chubb life Assurance Co., Ltd. Full time

    Engage distribution channels to discuss and create awareness of market conduct, distribution and sales compliance issues. Assist distribution channels to implement preventative control(s) and monitor issues identified. Monitor and review the proper implementation of the Company s distribution and sales compliance obligations prescribed under Thailand law and...