Operations Manager
7 days ago
**Company Description**
Ripley’s Believe It or Not is under the management of Minor Sky Rider Company Limited, the home to world class attractions and museums, which comprises of 7 attractions all in one place. Ripley’s Believe It or Not Odditorium is a world famous family oriented walk through tourist attraction that originated in the U.S.A. The museum houses more than 300 unique collections of oddities and it presents a careful balance between the strange, the shocking, and the beautiful.
To assist Complex General Manager ensures the success of the operational department which includes managing all 7 attractions operations including Ripley’s Believe It or Not Odditorium, Ripley's Moving Theater 12D, The Vault Laser Maze Challenge, Ripley's Haunted Adventure, Ripley's Infinity Maze, Ripley's Scream In The Dark, Louis Tussand’s Waxworks.
**Qualifications**
1. At least Bachelor Degree in any field
2. Thai Nationality
3. At least 7 year experience in management of Entertainment industry or family’s attraction.
4. Experience with budgets, P&L statements, capital expenditures and forecasting
5. Strong skill in driving for results and English Communication Skill
6. Strong in people management and development
7. A team player with a mature personality and ability to work independently as well as under pressure
**Additional Information**
**Duties and Responsibilities**
1. Responsible in all operational areas, from team member management and supervision, operations and procedures management, premises maintenance management, merchandise operations management, inventory control, maintenance management, reporting and analysis.
2. Envisage at least half of the working week would be spent ‘on the floor’ with staff with management tasks and administration occupying the remaining time.
3. Ensure the success of “Customer Focus” processes, i.e. customer experience, customer response, customer service, etc.
4. Manage and develop all operational team members.
5. Work with the Leadership team to create and implement the business plan addressing customers, profits, team members and the market (includes management of all financials, TMES, GSS, etc.)
6. Interact with department managers and team members, customers, suppliers, community services, owners, and Regional and Corporate team members.
7. Work collaboratively with other lodging brands and family attractions to leverage resources and assets.
8. Perform other duties as assigned by the Complex General Manager
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