Department Manager

**MISSION**:

- Responsible for sales growth and the development of the client portfolio.
- Ensure and personify compliance with Dior Values.
- Maintain outstanding customer service as per Company standards.
- Participate to the growth of the store and develop synergies.

**Management**
- Be a leader and keep for Men Department team motivated in order to achieve exceptional results.
- Develop talents from your team by improving their skills.
- Manage the day-to-day operations of your department.
- Responsible for the quality of the team (uniform, grooming, service)
- Support given for recruiting team and manage the integration of new joiners.
- Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager.

**Store Performance**
- Set objectives with all the team members for Men universe and improve their understanding of the business through individual evaluations done regularly on monthly basis.
- Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
- To conduct spot coaching on staff whenever necessary.
- Set targets per product category and take the corrective measures when required.
- Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
- Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate.
- Upkeep the products you are in charge into the store by being following visual merchandising recommendations.
- Ensure the upkeep of the selling space and the image of the boutique.
- Represent the brand image within the department.
- Work together with other departments in order to improve global turnover.

**Leadership**
- Contribute to the global team performance by being a Role model.
- Dedicate a large part of time to the shop floor and achieve personal sales.
- Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
- Lead in creating the best customer experience through a multisensory selling style.

**Customer Relations**
- Work on the transmission of passion for the Brand within the department.
- Participate actively to events in the boutique.
- Be a role model when inviting customers to discover the boutique.
- Manage customer service (complains, packaging, etc) in your department.
- Develop a strong clientele base with high potentials and profiles for sales.

**Profile**:
**1. Work Experience**:

- Minimum 5 years’ experience in similar capacity.
- Experience in Luxury retail will be advantage.

**2. Skills**:

- Excellent inter-personal and communication skills (both verbal & written)
- Good in Problem Analysis and Problem Solving
- Excellent customer service
- Attention to detail and accuracy

**3. Qualities**:

- Ability to handle stress
- Good team player
- Leadership
- Confident and motivated

**4. Others**:

- Professional, polished and presentable outlook and disposition.

**Additional information**:
**Work Relationship**

**Internal Contact**:

- Boutique Manager/ Assistant Boutique Manager - work out the job assigned.
- Other boutiques - checking inventory available and sharing of know-how.
- Departments like Merchandising, Training and Client Development Management - Cascade and share information to your team and coach them as and when necessary.

**External Contact**:
**- VIP client - retain, recruit new VIP.
- Walk-In Client - create VIP & repetitive sale.