Sea Freight Customer Service Manager

2 weeks ago

กรงเทพมหานคร, Thailand Reeracoen Thailand Full time

**Industry**: Logistics
- ** Job Description**:

- Response to oversea agent related to rate and operation issues.
- Contact and build the best relationship with the shipping line and forwarder.
- Contact key customers, listen, and create any S.O.P. according to their requirements.
- Immediately solve problems with arisen.
- Communicate and coordinate with other departments.
- Control shipping line costing.
- Handle and follow up on any claims and irregular shipments.
- Manage and supervise subordinates as well as train new operation staff.
- ** Requirement**:

- 【Must】
- Bachelor's degree in any fields
- Minimum of 2 years of experience in Customer Service Sea Freight (Strong in Export but able to do import as well).
- Services mind, productive and enthusiastic
- Proven network with targeted customers
- Pro-active, Negotiations and Problem-solving skills
- Communication in English: speaking, listening, reading & writing
- Proficiency computer skills (MS word, Excel & Power Point)
- Able to work independently and also a good team player with operations
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: English
- ** Working Hour**: 8:30 ~ 18:00
- ** Holiday**: Saturday - Sunday
Public Holiday
- ** Benefit**:

- Flexible working hour
- Commissions, Gasoline, Phone, Customer service fees (SALES position)
- Social Security
- Provident Fund
- Group Insurance (Life and Accident)
- Medical expenses (OPD)
- Uniforms
- The sick basket
- Subsidy due to death
- Bonus
- Annual salary adjustment
- Annual party (Staff Party)
- Annual vacation and leaves according to labor law
- Diligent Allowance (excepted for the position of Manager, Messenger, Driver, Shipping & Sales)
- Marriage Allowance, Ordination Ceremony, Child Allowance
- Discount from Government Housing Bank for home loan case
- Travel expenses (for drivers of TRAILER & TRUCK)

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