Associate - Control Tower (M/F)

2 weeks ago

Thailand GEODIS Full time

**General information**:
**Legal entity**:GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.

**Reference**:2025-16615

**Line Of Business**:
FREIGHT MANAGEMENT

**Position description**:
**Type of assignment**:
Full-time Regular

**Function**:
Operational activities - Freight Administration

**Job title**:
Associate - Control Tower M/F

**Job description**:

- Process track and trace shipment by using carrier website to obtain the shipment status.
- Provide proactive communication regarding deviation to customer when shipments are at risk or in a delay.
- Provide timely communications and customer service functions in a multi-client environment.
- Prepare summary and assessment reports related to daily operations.
- Other duties / projects as assigned by immediate superior.

**Applicant's profile**:

- Bachelor's degree in international business / Logistics Management or any related field.
- At least 0-3 year of experience in Customer Service.
- Preferably knowledge of Air freight / Sea freight industry and processes.
- Basic command in English.

**Working time (%)**:
100

**Position location**:
**Position place**:
Asia, Thailand, Krung Thep Maha Nakhon [Bangkok]

**Location**:
BPO Thailand

**Minimum level of education required**:
BACHELOR'S DEGREE

**Years of experience in similar position**:
Junior (1 to 5 years of experience)

**Languages**:

- English (Basic knowledge)
- Thai (Fluent)

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