Digital Workplace System Admin

**Company Description**

its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 530 hotels & resorts, 2,410 restaurants and 339 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

**Minor Hotels**

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 530 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

In addition, Minor Hotels also operates spas with various brands and mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.

**Minor Food** is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,410 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Bonchon, Swensen’s, Sizzler, Basil, Dairy Queen and Burger King brand.

**Minor Lifestyle** is one of Thailand's largest distributors of lifestyle brands with over 390 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

Minor’s history is a demonstration of the fact that you can make great things happen starting from a very young age and making the most of what you have.

Passion, vision, a keen entrepreneurial spirit and a favorable work environment can bring you a long way.

Just like William E. Heinecke founded the company when he was only 17 and transformed Minor into so much more than anyone expected, likewise professionals in Minor can find the ideal environment to transform their career path into so much more than they would have ever dreamed for.

At Minor, you will experience a
**fast-growing and entrepreneurial** work environment
**inspiring you to continuously embrace new challenges**.

Passionate leaders will be by your side to
**support your development** opportunities across the globe. Minor Hotels’ strong
**focus on performance** ensures our continuous growth which translates into
**leadership opportunities** for you.

If you are ready for More, join our team of achievers and get on the road to the fast-track growth

**1.**
**Job Purpose**:
**2.**
**Main Responsibilities**:
a) Internal Contacts:

- IT Service Desk
- IT Onsite Support
- IT User Administrator

b) External Contacts:

- Key IT Partners, Vendors

**3.**
**Category/Area of Responsibility**

a) Work closely with the IT Service Desk, IT User Administrator, and IT Onsite on the service requests or incidents regarding Microsoft 365.

b) Work closely with the IT Cloud Technology team if the problem relates with physical cloud infrastructure.

d) Work closely with the IT Cybersecurity team on the security threats incidents or prevention.

e) Contact and collaborate with Microsoft Support if the problem has high impact or the problem is complicated.

f) Keep yourself updated on new Microsoft 365 features and updated patches by monitoring the Message Center.

g) Conduct tests on new Microsoft 365 features and updated patches on development environment to decide whether to drop or release those features and patches.

h) Deploy the changes on Microsoft 365 production environment per the approval from CAB under the Change Management process.

i) Prepare and control Microsoft 365 product packages such as basic Office Suite, Visio, Project, Power BI for building the endpoint image or specific software installation request.

j) Monitor Alert Notification from compliance portal.

k) Create technical documentation and manuals (for administrator and user level).

**1.**
**Job Specifications: Knowledge, Skills & Abilities**

b) Have hands-on experiences in managing Microsoft 365 Admin Portal.

c) Have some experiences in PowerShell scripting.

d) Have a certain knowledge in Azure Cloud technology.

e) Natural Customer Service Mindset is mandatory.

f) Be able to stay on call and promptly respond to emergency cases after hours.

g) Be able to communicate well in English for both speaking and writing.

h) Be flexible to expand knowledge and responsibility across internal teams.

**Qualifications**

a) A bachelor's degree in Computer Engineering, Computer Science, Information Systems, or other IT-related fields.

b) 2+ Years of experiences working with Microsoft 365 system