Store Operations Manager

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:
**Leadership**:lead and motivate the safety and security, facilities and IT teams.

**Safety and Security**: Leading the Safety and Security teams to ensure that the rules, regulation and guidelines from the IKEA Group Risk Manual and local legislations are implemented and monitored in order.

**Facilities Management **:Leading the Facilities teams to secure store in shape as new. Maintain a short-mid-long-term plan to organise preventive maintenance and repairs, installations or improvements.

**IT Management **:Leading the IT teams to ensure high availability, stability, and security of IT system.

**Sustainability **:Lead teams across the stores to manage the facility operations, energy consumption, waste management, recycling rate and maintenance of the facilities infrastructure and buildings, with the aim of being operationally efficient and reducing our carbon footprint.

**Budgeting and cost control : o**versee budget for operating cost and review CAPEX/ OPEX expenditures across the stores.

**Performance Management **:Review monthly performance metrices and provide solutions to drive operational excellence. Implement and ensure systematic KPI requirements are measured, reported, analysed and actioned appropriately.

**Checks & Audit **:Partnering with the regional Compliance Manager, perform internal checks and audits to ensure that we operate in accordance with internal steering documents, regulatory and business requirements imposed by Inter-IKEA System.

**Relationship Management **:Maintain proactive liaison with all associated internal and external partners, vendors and stakeholders. Work with Store Safety Manager to establish and maintain contacts with governmental and non-governmental organisations within the scope of safety and security.

**Qualifications**:
**Motivation**:

- Motivated by leading and developing people through co-creation with colleague
- Motivated by sharing and living the IKEA culture and values
- Business acumen partnered with a dedication to high ethics and integrity
- Driven by change and results
- Confident and assertive
- Positive attitude
- Shows determination and demonstrate perseverance

**Knowledge**:

- IKEA Group risk manual and Ikano FM standards
- Broad knowledge of the following on national and industrial standards:

- Occupational Health and Safety
- Conducting Investigations
- Administrations, auditing or controlling
- Technical Security Systems
- Fire Codes and Fire prevention
- Building Codes
- Local criminal or civil laws
- Insurance
- Emergency response handling
- Facilities Management and CAFM systems
- Proven experience in working with sustainability and the environment from a facility management perspective
- Good knowledge of the IKEA strategic landscape and business direction
- In depth knowledge of the IKEA business processes, tools and cycle

**Capabilities**:

- ** Business Partnering**:

- ** Networking**:

- ** Communication**:

- ** Project management**:

- ** Change oriented**:

- ** Developing people**:
Additional Information