Assistant Manager

Summary

Main Duties

Administration
- Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- Assists to prepare and update Departmental Operations Manuals as appropriate.
- Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Customer Service
- Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
- Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

Financial
- Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
- Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
- Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Marketing
- Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
- Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
- Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.

Operational
- Ensures that minimum brand standards have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
- Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
- Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
- Frequently verifies that only fresh products are used in food and beverage preparation.
- Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas.
- Assists in conducting monthly inventory checks on all operating equipment and supplies.
- Liaises with the Kitchen and Beverage Department on daily operations and quality control.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
- Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
- Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.

Food Safety & Hygiene
- Establish, control and maintain highest level of hygiene throughout the kitchens according to ISO22000 guidelines
- Attend all Food Safety and Hygiene trainings as required by ISO22000 and ensure all team members to the same

Personnel
- Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they we