Quality Analyst

4 days ago

กรงเทพมหานคร, Thailand Growthfn Sdn Bhd Full time

**Role**:Quality Analyst**

**Language Proficiency**:English (B2 level) with a combination of Thai

**Location**: Bangkok Thailand

**About Role**:.

**Essential Functions/Core Responsibilities**
- One should be ok watching the egregious content
- Someone coming from COMO /content moderation background
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and l
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multitask and meet timelines on deliverable
- Detail-oriented

**Job Types**: Full-time, Permanent

**Salary**: ฿100,000.00 per month

Application Question(s):

- Whatsapp Contact Number
- Years of Quality Analyst experience:

- Years of BPO experience
- Are you a native korean?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Quality Analyst: 1 year (required)

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