Digital and E-commerce Executive

3 days ago

กรงเทพมหานคร, Thailand Universal Music Group Full time

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The core values that comprise Universal Music Group are Authenticity, Boldness, Creativity, Connection, Drive and Insight. These values are the essence of our people which makes UMG the most renowned company in the music industry.

We are in search of a Digital & E-Commerce Executive to be based in Bangkok, Thailand.

Role Summary

The role is responsible on two main areas. First as an E-Commerce Specialist, you will be responsible for all e-commerce activities such as managing the day-to-day platform activities, working with the artist-related team, the design team and the product manufacturer to launch the merchandise base on the expected timeline. You will also have to work with the marketing team to support the local product launch process including supplier sourcing and product logistics.

Secondly, handling Universal Music’s Digital Supply Chain system to ingest the digital tracks, digital assets and/or digital videos while providing the guidance to the Artist-related team on the correct technical specifications to ensure the release timeline. You will have to work cross-functionally with the Digital Commercial team and Marketing team to serve the release strategies with the abilities to advise, assist, and resolve the issues. Also, working closely with the regional & global supply chain team to learn on system updates and inquire the solutions for the specific releases.

About the Role:
- Manage Universal Music Thailand’s official e-commerce stores, including new product uploads, product detail maintenance and promotional activities- Work closely with artists team and marketing team on artist’s digital release plans and merchandise strategies- Analyse and report on product sales performance and other commercial insights- Work with 3rd party supplier and logistics to ensure all fulfilment are fulfilled in timely order- Manage customer feedback, enquiries and concerns professionally- Have strong passion in music and eager to learn new systems- Review and deliver digital assets to the system with the excellent process management skills to ensure the release timeline- Able to advise stakeholders, both internal and external entities, about the digital asset specifications and e-delivery process- Proficient in digital supply chain system and have basic knowledge on digital streaming & download platforms- Become an in-house expert and key contact person to solve the issues and challenges on digital releases

Desirable Traits:
- Bachelor degree or higher on marketing, communications, operation management or related fields- At least 2 years experiences in e-commerce, online marketing, digital marketing, performance marketing or equivalent- High problem-solving skill and strong attribute in time & project management- Curiosity, passion for all things digital and strong team spirit- Ability to work well in a dynamic, fast-paced team environment while meeting critical deadlines- Proficiency with Microsoft Office, including Excel and PowerPoint, plus the ability to quickly learn and work with the new systems and software- Knowledge of online marketplaces in Thailand, for example but not limited to; Shopee, Lazada, LINE Shopping, etc.- Ability to create, analyze, and comprehend marketplace data and sales analytics for use in forecasting, production, and communication with others- Good verbal and written English communications skills.- Experienced in supply chain, merchandising, online marketing, and/or e-commerce is preferred- Passionate about music is a super plus

Note: Only shortlisted applicants will be contacted.

About us:
Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and bra

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